Customer Success Manager

Jobtailor

Toronto

On-site

CAD 55,000 - 75,000

Full time

2 days ago

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Job summary

Jobtailor seeks an Account Manager / Customer Success professional to own a portfolio of B2B SaaS accounts from onboarding through activation and ongoing success.

You will conduct structured quarterly business reviews, connect data to commercial outcomes, identify expansion opportunities, and manage renewals proactively. Fluency in English is required, with knowledge of CRM tools like HubSpot, Salesforce, or GoHighLevel a plus.

Qualifications

2+ years in an account management, customer success, or renewal-owning role in B2B SaaS.
Comfortable with pricing, ROI, and contract terms.
Strong at asking the right questions in client meetings.
Genuine curiosity about AI and how it is changing search.
Organised and proactive in managing a book of business systematically.
Fluent in English.
Spanish or other European languages are a plus.
Background in SEO, content marketing, or digital agency work is nice to have.
Experience managing accounts across legal, healthcare, financial services, or professional services verticals is nice to have.
Familiarity with HubSpot, GoHighLevel, Salesforce, or similar CRM is nice to have.
Experience as an early CS or AM hire and understanding of building the function is nice to have.

Responsibilities

Own a portfolio of accounts from onboarding through activation and ongoing success
Run structured quarterly business reviews connecting Appear's data to each client's commercial outcomes
Identify expansion opportunities within existing accounts, including additional brands, markets, or verticals
Manage renewals proactively and act on risks early
Represent the voice of the customer internally, sharing client feedback with product and marketing
Use AI for account research, QBR preparation, renewal forecasting, and follow-up

Skills

Account Management

Customer Success

Renewal Management

Commercial Conversations

AI Research

SEO

Content Marketing

Organised

Proactive

Curiosity

Fluent in English

HubSpot

GoHighLevel

Salesforce

Tools

HubSpot

GoHighLevel

Salesforce

Job description

Own a portfolio of accounts from onboarding through activation and ongoing success
Run structured quarterly business reviews connecting Appear's data to each client's commercial outcomes
Identify expansion opportunities within existing accounts, including additional brands, markets, or verticals
Manage renewals proactively and act on risks early
Represent the voice of the customer internally, sharing client feedback with product and marketing
Use AI for account research, QBR preparation, renewal forecasting, and follow-up

Requirements

2+ years in an account management, customer success, or renewal-owning role in B2B SaaS
Comfortable with commercial conversations, including pricing, ROI, and contract terms
Strong at asking the right questions in client meetings
Genuine curiosity about AI and how it is changing search
Organised and proactive in managing a book of business systematically
Fluent in English
Spanish or other European languages are a plus
Background in SEO, content marketing, or digital agency work is nice to have
Experience managing accounts across legal, healthcare, financial services, or professional services verticals is nice to have
Familiarity with HubSpot, GoHighLevel, Salesforce, or similar CRM is nice to have
Experience as an early CS or AM hire and understanding of building the function is nice to have

Core Competencies

Demonstrates expertise in account management and customer success within B2B SaaS, focusing on client engagement, proactive renewal management, and leveraging AI for business insights. Strong communication skills facilitate effective commercial conversations and client relationship building.

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