Customer Success Manager

Check Point Software Technologies Ltd.; Ottawa; Remote; CAD 85,000 - 120,000; Full time

Job summary

A leading cybersecurity company is seeking a Customer Success Manager to advocate for strategic customers and ensure their satisfaction while addressing issues. The role includes managing relationships across various industries, optimizing customer experiences, and driving upsell opportunities, requiring 5+ years in the cyber industry and strong communication abilities. Join a recognized workplace with a commitment to diversity and innovation.

Qualifications

• At least 5 years relevant experience in Cyber industry.
• Excellent communication and positive business relationship skills.
• Technical skills and IT industry background preferred.

Responsibilities

• Act as a trusted advisor to customers, managing relationships and retention.
• Develop and nurture relationships with key customer decision makers.
• Liaise with other departments around field priorities and product road-map.

Skills

Communication skills

Customer relationship management

Technical skills

Organizational skills

Proactivity

Job description

Customer Success | Full Time | Job Id: 23512

Why Join Us?

As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.

Check Point Software Technologies has been honored by Time Magazine as one of the World’s Best Companies for 2024 and Newsweek’s 2025 list of Americas Best Cybersecurity Companies. We've also earned a spot on the Forbes list of the World’s Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World’s Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.

Key Responsibilities

We are looking for our next Customer Success Manager to be a trusted advisor to our customers in protecting themselves from phishing attacks, malware, data leakage and more. In this key role, you will be the chief advocate for our strategic customers across a variety of industries, proactively engaging, influencing, contributing to sales, and addressing issues to ensure long term customer relationship and retention.

Check Point’s mission is to provide industry-leading security solutions that redefine the security landscape. We achieve our mission by constantly developing innovative and cutting-edge technology solutions focused on real customer needs, while challenging ourselves to grow and excel.

• Accelerate the customer’s value realization of Check Point’s products & services
• Develop and nurture relationships with key customer decision makers
• Establish clear retention goals and process milestones
• Liaise with other departments (Products, Engineering, Support) around field priorities and ongoing product road-map priorities; Act as the internal customer advocate
• Plan and execute post-sale onboarding process, to move Check Point’s platform to production and provide initial training
• Assist and track customers with their ongoing adoption (deployment and usage) of Check Point’s products and services
• Direct crisis and incident response, working with relevant stakeholders to ensure timely resolution and improve all aspects of the customer experience with the company
• Maintain customer support to review support interactions, system status, major issues, upcoming releases, and other pertinent items.
• Collaborate with Marketing and Sales to measure customer satisfaction and feedback to improve customer experience and minimize customer churn
• Identify new opportunities to upsell/cross-sell services and promoting value through customer experience
• Supporting the Sales Organization on strategic engagements, driving awareness and growth in CheckPoint solutions and products
• Transform customer insight and market knowledge to improve positioning of Check Point products and services
• Work with implementation partners on strategic accounts and opportunities
• Lead customer-facing account management strategy and planning sessions
• This is a remote position

Qualifications

• At least5 years of relevant experience in the Cyber industry in roles of customer service / customer success / Sales
• Excellent communication skills and ability to foster positive business relationships
• Technical skills and IT industry background preferred
• Experience analyzing and optimizing the existing processes in the Customer Success department
• Highly organized and able to multi-task
• Self-driven and proactive nature
• Patient and active listener
• Ability to work independently in a high velocity environment
• Willingness to travel abroad from time to time
• Must be eligible to work in the U.S. without sponsorship now or in the future

EOE M/F/Veterans/Disabled

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Our Equal Employment Opportunity Statement

Check Point Software Technologies is an equal opportunity employer and we strive for diversity in our workplace. All qualified applicants will receive consideration for employment opportunities without regard to religion, race, color, sex, marital or veteran statuses, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity or expression, genetic information, or any other characteristics protected by the laws or regulations of any jurisdiction in which we operate.