Senior Client Success Manager

VidCruiter; Moncton; Remote; CAD 80,000 - 120,000; Full time

Job summary

VidCruiter is seeking a Senior Client Success Manager to drive client success and expand account value. This role involves managing high-value accounts, conducting regular reviews, and developing growth strategies in a collaborative remote environment. The ideal candidate is a relationship-driven professional with extensive experience in the B2B SaaS space.

Qualifications

• 5+ years in Client Success or Account Management in B2B SaaS.
• Proven track record managing complex accounts and driving growth.
• Natural relationship builder with solid presentation skills.

Responsibilities

• Own and manage high-value mid-market and enterprise accounts.
• Conduct QBRs and EBRs to align with client goals.
• Develop growth strategies and monitor client satisfaction.

Skills

Client Management

Data Analysis

Presentation Skills

Strategic Thinking

Problem Solving

Organizational Skills

Tools

HubSpot

ClickUp

CRM Tools

Job description

Stop counting the days; start making your days count!

Why Work at VidCruiter?

VidCruiter is a recognized Great Place to Work. We are a strong team that is making a real difference by virtually connecting employers with qualified job seekers around the world. As a fast-growing company, we offer limitless opportunities for advancement and professional development. You will feel right at home thanks to our welcoming, collaborative company culture.

At VidCruiter, we take pride in the work we do. There is a reason why we’re continually named an industry leader by popular software review site G2.

Stop counting the days; start making your days count. If you want to collaborate with our team of experts and contribute towards our success and be recognized for your work, then VidCruiter is the place for you!

About the position :

Job Title : Senior Client Success Manager (CSM) Location : Remote; Canada Job Type : Full Time, Permanent

We are looking for a Senior Client Success Manager (CSM) with experience managing strategic SaaS accounts in the mid-market to enterprise segment. This role is ideal for a relationship-driven, data-savvy professional who thrives on driving client outcomes and expanding account value. You’ll act as a trusted advisor, owning the full post-sale relationship, including regular QBRs / EBRs, on-site client visits, and accountability for Net Revenue Retention (NRR) targets—both churn mitigation and upsell expansion .

What You'll Do :

Own and manage a portfolio of high-value mid-market and enterprise accounts.

Conduct regular Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs) to drive alignment with client goals and showcase ROI.

Visit key clients on-site to deepen relationships, solve complex challenges, and uncover new opportunities.

Monitor and proactively manage client health, usage metrics, and satisfaction to prevent churn and drive product adoption.

Partner cross-functionally with Sales, Product, and Support to ensure a seamless client experience.

Develop and execute account growth strategies, identifying upsell and cross-sell opportunities to meet or exceed NRR goals.

Serve as the voice of the customer, providing structured feedback to internal teams on feature needs, product performance, and market trends.

Create and maintain success plans, executive reporting, and stakeholder communications.

What We're Looking For :

5+ years of experience in a Client Success, Account Management, or Strategic Consulting role in a B2B SaaS environment.

Proven track record of managing complex accounts, influencing executive stakeholders, and driving measurable growth.

Deep understanding of Net Revenue Retention (NRR) levers and experience owning churn and upsell targets.

Strong presentation skills and confidence leading both virtual and in-person client meetings.

Strategic thinker with excellent problem-solving and organizational skills.

Willingness to travel up to 20% for on-site client engagements (travel within North America, valid passport is a requirement)

Experience with tools like HubSpot, ClickUp, or other CRM and Project tools considered an asset

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Client Manager • Moncton, New Brunswick, CA