Customer Success Manager

FABSTATION; Drummondville; Remote; CAD 80,000 - 95,000; Full time

Job summary

A leading company in augmented reality solutions is seeking a Customer Success Manager to enhance customer relationships and drive business growth. The position requires proficiency in English and French, strong communication skills, and a strategic approach to customer retention. You will onboard new clients and ensure they gain value from our product, providing guidance and training while working independently in a remote environment.

Benefits

Commission pay

Retention bonus

Company events

Dental care

Extended health care

Paid time off

Work from home

Qualifications

• 3-5 years of customer success, account management and onboarding experience.
• Fluent in English and French.
• Proven track record in building client relationships.

Responsibilities

• Strengthen relationships with existing customers, focusing on retention and expansion.
• Facilitate the onboarding of new customers and ensure success.
• Identify and execute upsell strategies to increase account value.

Skills

Communication

Negotiation

Customer Retention

Sales

Adaptability

Education

Post-secondary degree in business or a related field

Tools

CRM software

MS Office

Job description

Eterio Realties Inc., are the creators of FabStation, a software product that specializes in augmented reality, leveraging BIM models, for the construction industry. If this jargon means something to you or interests you, then read on…

What We Are Looking For

We are looking for a self-motivated Customer Success Manager (CSM) to be a representative of FabStation :

• You are proficient with English and French languages.
• You are organized and have exceptional verbal and written communication skills
• You have a strategic mindset, focused on customer retention and upsell opportunities.
• You have strong onboarding abilities, ensuring customers quickly gain value from our product and processes.
• You have an entrepreneurial spirit and can adapt to a rapidly changing environment with attention to detail and the ability to work independently.
• You exude diplomacy, tact, and poise under pressure when working with customers.
• You are comfortable with travel and have a valid driver’s license.
• You have demonstrated proficiency in learning and utilizing new technology platforms.

Where We Are

We are in Victoria, BC. This is a remote position with virtual on-boarding and travel required for hands-on on-site training sessions at our customer's production facilities.

Key Responsibilities

• Strengthen relationships with existing customers, focusing on retention, engagement, and expansion opportunities.
• Identify and execute upsell strategies to increase account value.
• Facilitate the onboarding of new customers and ensure they are set up for success with our product.
• Obtain an expert-level understanding of our products and stay updated on new developments.
• Understand customer needs and recommend optimal configurations of our products.
• Respond to customer inquiries using CRM best practices and track all interactions in Hubspot.
• Provide live and virtual training sessions to ensure adoption and proficiency.
• Gather customer feedback and collaborate with internal teams to enhance user experience and product offerings.

Work Experience

• 3-5 years of customer success, account management and onboarding experience.
• Exceptional English and French verbal and written communication skills.
• Proven track record in building and maintaining long-term client relationships.
• Strong negotiation, sales, and business development expertise.
• Demonstrated success in growing accounts and increasing sales.
• Expertise in onboarding clients onto technical products.
• Comfortable working independently and efficiently to meet deadlines.
• Preferred 3+ years of experience using or supporting construction technologies.

Other Requirements

• Post-secondary degree in business or a related field, or an equivalent combination of education and experience.
• Intermediate computer skills, including MS Office, CRM software, and other customer management tools.
• Valid driver’s license and ability to travel as needed.
• Valid working visa required to work in Canada.

Join our team and play a pivotal role in driving customer success and business growth!

Job Types : Full-time, Permanent

Pay : $80,000.00-$95,000.00 per year including commission.

Supplemental pay :

• Commission pay
• Retention bonus

Benefits :

• Company events
• Dental care
• Extended health care
• Paid time off
• Work from home

Schedule :

• 8-hour shift
• Day shift
• Monday to Friday

Work Location : Remote

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