Customer Success Manager

TITAN; Kingston; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading tech SaaS startup is seeking a Customer Success Manager to manage client onboarding and drive engagement within the Salesforce ecosystem. The role requires 3+ years of experience in customer success within a SaaS environment, strong problem-solving skills, and excellent communication abilities. Join TITAN and collaborate with a dynamic team while enjoying a flexible remote working environment and competitive compensation.

Benefits

Competitive compensation package

Opportunities for professional growth and development

Flexible remote work

Healthy work-life balance

Qualifications

• 3+ years as a Customer Success Manager or Technical Account Manager in a SaaS company.
• Experience with Salesforce or other CRMs.
• Excellent communication skills, both verbal and written.

Responsibilities

• Serve as the primary point of contact for assigned customers.
• Lead discovery meetings and build strong relationships with key stakeholders.
• Analyze customer usage data to drive retention strategies.

Skills

Customer Communication

Problem Solving

Relationship Management

Education

Bachelor’s degree in Computer Science, Industrial Engineering, Business

Job description

TITAN is a no-code, web-based platform within the Salesforce ecosystem for seamless form creation, data collection, and workflow automation.

As a Customer Success Manager , you'll manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and identify growth opportunities. Join our innovative CS team to drive success and collaborate with Sales, Product, Solutions, and Support teams.

Responsibilities :

• Serve as the primary point of contact for assigned customers, ensuring seamless onboarding, training, and adoption.
• Lead discovery meetings with key users and stakeholders from customers and partners to position Titan as a core system and focus on maximizing its value.
• Build strong relationships with key stakeholders to drive engagement and long-term success.
• Identify upsell and expansion opportunities by aligning product capabilities with customer needs.
• Analyze customer usage data to proactively address risks and drive retention strategies.
• Conduct regular business reviews and proactively address issues to drive customer satisfaction and retention.

Requirements :

• 3+ years of proven experience as a Customer Success Manager or Technical Account Manager in a SaaS company (must).
• Excellent verbal and written communication skills with strong customer-facing abilities, including a willingness to meet clients onsite and lead business discussions.
• Experience identifying upsell / cross-sell opportunities and working closely with Sales.
• Hands-on experience with onboarding and implementation processes of Salesforce or other CRMs - a must.
• A can-do approach with strong problem-solving skills and the ability to work under pressure.
• Fluent in English; additional languages are a plus.
• Ability to work remotely across EU, IL, EST time zones.
• Bachelor’s degree in Computer Science, Industrial Engineering, Business or equivalent experience.

Why Join TITAN?

• Work with a dynamic and innovative team in a fast-growing SaaS startup
• Collaborate with industry-leading clients and gain exposure to cutting-edge technologies
• Enjoy the flexibility of remote work and a healthy work-life balance
• Competitive compensation package and opportunities for professional growth and development

Diversity Policy :

At TITAN, we embrace diversity as a source of innovation and strength. We’re dedicated to creating an inclusive environment where everyone’s unique perspectives are valued and celebrated.