Customer Success Manager

Vocantas; Canada; Remote; CAD 60,000 - 75,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Customer Success Manager, der leidenschaftlich daran interessiert ist, Kunden zu unterstützen und langfristige Beziehungen aufzubauen. In dieser Rolle sind Sie verantwortlich für die Förderung der Produktakzeptanz und die Sicherstellung der Kundenzufriedenheit. Sie arbeiten eng mit verschiedenen Teams zusammen, um Kundenfeedback zu sammeln und maßgeschneiderte Schulungen durchzuführen. Wenn Sie eine proaktive Einstellung haben und in einem dynamischen Umfeld arbeiten möchten, dann ist dies die perfekte Gelegenheit für Sie, um einen echten Unterschied zu machen.

Qualifications

• 3+ Jahre Erfahrung im Kundenservice oder im Client Management.
• Ausgezeichnete Fähigkeiten im Beziehungsaufbau und in der Kommunikation.

Responsibilities

• Aufbau und Pflege starker Beziehungen zu wichtigen Kunden.
• Koordination von Kundenanfragen mit internen Teams.

Skills

Kundenbeziehungsmanagement

Kommunikationsfähigkeiten

Organisationsfähigkeiten

Zeitmanagement

CRM-Tools (z.B. Salesforce)

Tools

Salesforce

Job description

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At Vocantas, our Client Services team is dedicated to delivering a seamless and impactful customer experience. We are the frontline of customer success—guiding onboarding, supporting adoption, resolving issues, and creating meaningful partnerships that endure.

You'll join a collaborative and growing team. We believe in empowering every team member to make a measurable impact while continuously learning and evolving.

If you're passionate about helping customers succeed, enjoy working cross-functionally, and thrive in a fast-paced, purpose-driven environment, we'd love to hear from you.

As a Customer Success Manager at Vocantas, you will be responsible for driving product adoption, ensuring customer satisfaction, and strengthening long-term relationships across your portfolio of accounts.

Key Responsibilities

• Build and maintain strong relationships with key customer stakeholders through the customer's lifecycle.
• Act as a primary contact for customer inquiries, coordinating with internal teams as needed.
• Gather and communicate customer feedback to Product and Marketing for continuous improvement.
• Conduct tailored product demonstrations and training sessions to drive adoption.
• Maintain accurate customer records, notes, and status updates in CRM systems.
• Collaborate with Sales to support contract renewals and upsell opportunities.
• Take action on NPS results and customer health indicators to reduce churn.
• Support additional customer success initiatives as assigned by the Head of Customer Experience.
  
  

Requirements

• 3+ years of experience in customer success, client management, or a similar post-sales role.
• Exceptional relationship-building and communication skills.
• Strong organizational and time management capabilities.
• Experience using CRM and customer lifecycle tools (e.g., Salesforce).
  
  

Preferred

• Experience working with communication or workforce management software (IVR, scheduling tools, etc.).
• Familiarity with customer health scoring and success planning methodologies.
• Bilingualism in English and French is considered a strong asset.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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