Customer Success Coordinator

Jobgether; Montreal (administrative region); On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Office near Peel Metro

Stock options

Monthly team events

Healthy snacks and beverages

Growth opportunities across Canada and

Job summary

Jobgether is seeking a Customer Success Coordinator based in Canada. In this early-career role you will own the day-to-day client experience from onboarding and training through ongoing engagement, satisfaction, and retention, in a technology-driven environment.

You will work with cross-functional teams to understand client needs, identify opportunities, and contribute to long-term growth across Canada and the US.

Qualifications

• Post-secondary degree or diploma required.
• Up to 2 years of experience in customer success, sales, business development, or another customer-facing role.
• Strong oral and written communication skills with bilingual proficiency.
• Genuine interest in sales and business development with an entrepreneurial mindset.
• Strong interpersonal and relationship-building abilities with empathy and a customer-focused approach.
• Fast learner curious about technology and adaptable to new information.
• Energetic, proactive, and motivated to take ownership in a fast-paced environment.
• Positive attitude, enthusiasm, curiosity, and a sense of humour.
• Youth Employment Program eligibility: post-secondary graduate, under 30, Canadian citizen or permanent resident, first-time Youth Employment Program participant.

Responsibilities

• Lead onboarding and training for new clients, ensuring smooth implementation, strong product adoption, and long-term engagement.
• Primary day-to-day contact for clients, building trusted relationships and understanding their needs.
• Listen to customer feedback, document insights, and communicate with internal teams.
• Identify growth and upselling opportunities and relay them to the sales team.
• Collaborate with sales, marketing, and product teams to strengthen retention across the customer journey.
• Maintain accurate records of client activity, follow-ups, and leads in the CRM.
• Support product demonstrations and presentations led by the business development team.
• Research industry developments, events, and webinars to support engagement.
• Contribute to customer satisfaction and retention initiatives across Canada and the US.

Skills

Bilingual proficiency

Strong communication

Fast learner

Entrepreneurial mindset

Empathy

Relationship-building

Education

Post-secondary degree or diploma

Tools

CRM software

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Coordinator based in Canada.

This is an early-career opportunity for a proactive professional who enjoys building strong customer relationships and working in a technology-driven environment.

You will own the day-to-day client experience, from onboarding and training through ongoing engagement, satisfaction, and retention.

The role offers broad exposure to customer success, sales, business development, marketing, and product operations.

You will work closely with cross-functional teams to understand customer needs, identify opportunities, and contribute to long‑term growth.

Your insights and relationship‑building skills will help improve the customer journey while supporting expansion across Canada and the US.

The position provides a fast‑paced learning environment where you can develop your professional skills and expand your network within the technology community.

It is particularly suited to an energetic, empathetic, curious professional with an entrepreneurial mindset and enthusiasm for technology.

Accountabilities

• Lead onboarding and training for new clients, ensuring smooth implementation, strong product adoption, and long‑term engagement.
• Serve as the primary day‑to‑day contact for clients, building trusted relationships and developing a strong understanding of their needs.
• Listen to customer feedback, document key insights, and communicate relevant information to internal teams.
• Identify potential growth and upselling opportunities and communicate them to the sales team.
• Collaborate with sales, marketing, and product teams to strengthen customer retention throughout the customer journey.
• Maintain accurate records of client activity, follow‑ups, and potential leads within the CRM.
• Support product demonstrations and presentations led by the business development team.
• Research relevant industry developments, events, and webinars and participate in activities that support business and customer engagement.
• Contribute to customer satisfaction and retention initiatives across both Canadian and US markets.

Requirements

• Post‑secondary degree or diploma with a strong understanding of technology.
• Up to 2 years of experience in customer success, sales, business development, or another customer‑facing role; internships, co‑ops, and part‑time experience are considered relevant.
• Strong oral and written communication skills, with bilingual proficiency.
• Genuine interest in sales and business development, combined with an entrepreneurial mindset.
• Strong interpersonal and relationship‑building abilities, with empathy and a customer‑focused approach.
• Fast learner who is curious about technology and comfortable adapting to new information and situations.
• Energetic, proactive, and motivated to take ownership in a fast‑paced environment.
• Positive attitude, enthusiasm, curiosity, and a good sense of humour.
• Youth Employment Program eligibility: post‑secondary graduate, under 30 years old, Canadian citizen or permanent resident, and first‑time participant in the Youth Employment Program.

Benefits

• Work from a downtown Montreal office conveniently located near Peel Metro.
• Competitive compensation package, including stock options.
• Opportunity to join an enthusiastic and dynamic team in a fast‑paced learning environment.
• Exposure to technology, customer success, sales, marketing, product, and business development functions.
• Opportunities to meet influencers within the technology community and expand your professional network.
• Monthly team events.
• Office kitchen stocked with healthy snacks and beverages.
• Opportunity to contribute to growth initiatives across both Canadian and US markets.
• Inclusive and accessible workplace committed to diversity and equal opportunity.

How Jobgether works:

We use an AI‑powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top‑fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre‑contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.