Customer Success Coordinator

Shanto Dental Ceramics Ltd.; Edmonton; On-site; CAD 45,000 - 65,000; Full time

Job summary

Centreline Dental Lab in Edmonton is seeking a Customer Success Coordinator to deliver top-tier service to patients and internal stakeholders. You will answer calls, emails, and inquiries while coordinating scheduling and invoicing.

The role emphasizes strong communication, attention to detail, and reliable logistics support, including shipping, case tracking, ERP maintenance, and collaboration with management on projects.

Qualifications

• Experience in busy, fast-paced customer service roles.
• Strong attention to detail and accuracy.
• Excellent communication and problem-solving abilities.

Responsibilities

• Provide exceptional customer service via phone, email, and in person.
• Handle invoicing, scheduling, and case communications.
• Support logistics including shipping/receiving and case progress tracking.
• Assist in AR processing and ERP data maintenance.
• Maintain general cleanliness and assist in ad hoc projects.

Skills

Customer service

Attention to detail

Communication skills

Time management

Problem solving

English language

Tools

ERP software

Microsoft Office Suite

Job description

ABOUT CENTRELINE

Centreline Dental Lab is an amalgamation of three Edmonton laboratories, combining their unique talents and skillsets. This combination offers our clients specialized technicians with over 200 years of combined experience in all aspects of prosthetics and orthodontics.Our team is committed to continuing our quest for excellence and is dedicated to the highest standards in the dental profession.

Want to be a part of the fastest growing dental team in Canada? Read on!

Description:

The Customer Success Coordinator is responsible for providing exceptional customer service to our internal and external stakeholders. Do you pride yourself on being an expert at building and managing relationships with customers? Are you someone that consistently provides excellent customer experience over the phone, in person and via email? Then we want to hear from you!

General Responsibilities:

Customer Service

• Providing exceptional customer service
• Answering customer calls, responding to customer emails
• Forwarding and connecting incoming calls
• Customer case communications and status updates
• Invoicing
• Scheduling patient appointments
• First point of contact for patients
• Assisting in AR processing
• General housekeeping
• Perform other duties or projects as assigned by management

Logistics

• Shipping and receiving
• Case preparation
• Case progress tracking and coordination
• Production reporting
• ERP maintenance and optimization
• Inventory and pricing maintenance

Qualifications:

• Customer service extraordinaire – background in busy, fast paced customer service roles, such as in the airline industry
• High attention to detail and accuracy
• Customer experience focused approach to problem solving
• Strong communication skills and command of the English language
• Excellent time management skills; acts skillfully with a sense of urgency
• 1-2 years’ experience in logistics role in a fast-paced environment desirable
• Dental background desirable
• Experience working with Microsoft Office Suite of Products
• ERP software experience and knowledge