Customer Success & Commercial Coordinator

IMT Corporation; Port Colborne; On-site; CAD 60,000 - 83,000; Full time

Benefits offered by this job

Defined Contribution Pension Plan

Annual Bonus Program

Competitive Wages

Job-Security (Long outstanding and a‑g

On-the-job training

Tuition Reimbursement

Employee Referral Program

Social Events/Activities

Years of Service Program

Job summary

IMT Group in Port Colborne, Ontario, seeks a Customer Success & Commercial Coordinator to support the commercial team and bridge customers with internal departments. You will ensure timely communication, coordinate RFQs, and support quotation processes while maintaining strong customer relationships.

The role involves collaboration with Sales, Production, Quality, Planning, Purchasing, and Operations to meet customer requirements and drive growth. Must be Canada-based and eligible to work.

Qualifications

• Minimum 3–5 years in customer service, inside sales, or commercial coordination in manufacturing.
• Experience in forging, machining, metalworking, or heavy manufacturing preferred.
• Diploma in Business Administration or Mechanical Engineering Technology is a plus.
• Experience with ERP, CRM, and SmartSheet/Sugar AI is preferred.

Responsibilities

• Serve as primary contact for orders, deliveries, quality concerns, and commercial matters.
• Build and maintain strong customer relationships through proactive communication.
• Coordinate RFQs and inquiries via email, portals, and sales reps.
• Review RFQs to ensure required information is available for quotation.
• Support quotation administration, logs, and opportunity records.
• Coordinate follow-up activities and ongoing customer communication.
• Track delivery performance, order status, and recovery plans.
• Coordinate quality concerns and corrective actions with internal teams.
• Maintain CRM, SmartSheet/Sugar AI records and commercial tools.
• Assist with sales reports, presentations, and dashboards.
• Coordinate communication between customers and Production, Quality, Planning, Purchasing, Shipping, and Operations.
• Attend meetings to update on priorities, quotations, and opportunities.
• Assist onboarding of new customer programs and documentation.
• Manage customer agreements, documentation, and records.
• Oversee customer portal activity and document uploads.
• Evaluate opportunities for alignment with manufacturing capabilities.
• Identify cross-selling opportunities across divisions.

Skills

Customer service

Relationship building

Communication

Organizational skills

Time management

Multi-project handling

Problem solving

Conversational French

Education

Business Administration diploma

Mechanical/related field asset

Tools

ERP systems

CRM platforms

SmartSheet

Sugar AI

Job description

Customer Success & Commercial Coordinator

Full Time Port Colborne, ON, CA

Salary Range: $59,500.00 To $83,300.00 Annually

Elevate your expertise with IMT Group!We are recruiting for Customer Success & Commercial Coordinator to join our team and contribute to the delivery of essential manufacturing solutions with precision and reliability. Join a culture that fosters collaboration, an environment for sill development and a rewarding career.

Are you ready to make a meaning impact and contribute to the growth of our organization? Join IMT and let’s shape the future together!

Job Type: Full Time

Salary Range: $59,500 - $83,300

Position Summary

PC Forge is seeking a Customer Success & Commercial Coordinator to support our growing commercial team. Reporting directly to the Inside Sales Rep / Steel Sourcing & Estimating Co-Ordinator, this position serves as a key link between customers and internal departments, ensuring timely communication, coordination of customer requests, support of the quotation process, and exceptional customer service.

The successful candidate will work closely with Sales Managers, Business Development, Production, Quality, Planning, Purchasing, Shipping, and Operations to ensure customer requirements are communicated effectively and issues are resolved promptly.

The primary objective of this role is to improve customer responsiveness, strengthen customer relationships, support commercial operations, and allow Sales Managers and Business Development Managers to focus on new business development, strategic account growth, and customer acquisition.

About You

At our company, we are looking for exceptional individuals who can meet the following criteria:

• Relationship-driven and customer-focused, with a strong commitment to building long-term partnerships
• Comfortable working in a fast paced, operational or manufacturing environment
• Curious by nature and skilled at asking the right questions to understand customer needs
• Able to clearly communicate value and solutions to a wide range of audiences
• Organized and self-directed, with strong time, territory, and pipeline management skills
• Accountable for results and comfortable working towards targets and objectives
• Resilient and adaptable, maintaining a positive attitude through challenges
• Collaborative team player who works effectively with internal teams to deliver on customer commitments
• Acts with integrity, professionalism, and transparency in all interactions

Education & Experience

• Minimum 3-5 years of experience in customer service, inside sales, commercial coordination, project coordination, account management, or sales support within a manufacturing environment.
• Experience in forging, machining, metalworking, automotive, industrial manufacturing, or other heavy manufacturing environments strongly preferred.
• Diploma in Business Administration, Mechanical Engineering Technology, or a related field is considered an asset.
• Experience working with ERP systems, CRM platforms, and SmartSheet / Sugar AI preferred.

Responsibilities

• Serve as a primary point of contact for customer inquiries regarding orders, deliveries, quality concerns, and general commercial matters.
• Build and maintain positive customer relationships through proactive communication and support.
• Receive and coordinate RFQs and customer inquiries received through email, customer portals, sales representatives, and direct customer contact.
• Review incoming RFQs and ensure all required information is available for evaluation and quotation.
• Support quotation administration, including maintaining quotation logs, tracking systems, and opportunity records.
• Coordinate quotation follow-up activities and support ongoing customer communication regarding open opportunities.
• Track and communicate delivery performance, order status, and recovery plans when required.
• Coordinate customer quality concerns and follow corrective action progress with internal teams.
• Maintain customer contact databases, CRM systems, SmartSheet / Sugar AI records, and other commercial tracking tools.
• Assist with preparation of sales reports, management reports, presentations, and commercial dashboards.
• Coordinate communication between customers and internal departments including Production, Quality, Planning, Purchasing, Shipping, Engineering, and Operations.
• Attend production and operations meetings as required to provide updates on customer priorities, quotations, and open opportunities.
• Support onboarding of new customer programs and related documentation requirements.
• Maintain customer agreements, documentation, certifications, questionnaires, and commercial records.
• Manage customer portal activity, including document uploads and customer requests.
• Review incoming opportunities and help identify whether they align with company manufacturing capabilities.
• Assist with cross-selling opportunities across PC Forge, CJ Forge, Elite Finishing, and Elemental.
• Support customer visits, account reviews, and business development initiatives.

Skills

• Strong customer service and relationship-building skills.
• Excellent verbal and written communication abilities.
• Strong organizational, prioritization, and time-management skills.
• Ability to manage multiple projects and follow tasks through to completion.
• Advanced or intermediate proficiency in Microsoft Office applications, particularly Excel.
• Experience using Pivot Tables, VLOOKUPs, reporting tools, and data analysis techniques.
• Strong attention to detail and accuracy.
• Ability to analyze information and prepare reports and presentations.
• Ability to read and understand technical drawings, specifications, and manufacturing requirements.
• Strong problem-solving and conflict-resolution skills.
• Manufacturing and forging industry experience considered an asset.
• Conversational French considered an asset.
• Willingness to learn, adapt, and continuously improve

If you meet the above requirements and are ready to take on exciting challenges, we invite you to join our dynamic team!

Your interest in this opportunity is appreciated. Applicants must be a Canadian Citizen or hold a Permanent Residency.

Only those applicants selected for an interview will be contacted.

This description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. IMT welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

This posting is for a current job vacancy.

We do not use artificial intelligence (AI) to screen, assess, or select applicants as part of our hiring process.

About IMT Group

IMT is a long-established Canadian manufacturer, headquartered in Kitchener, ON, with over 100 years of experience producing high-quality metal components for the transportation, OEM, defence, aerospace, agriculture, and mining industries. We operate multiple specialized divisions focused on precision machining, forging, and advanced manufacturing, and we’re committed to innovation, technical excellence, and delivering exceptional value to our customers.

Learn more about careers at IMT on our website: imtcorporation.com

Benefits Of Working At IMT

• Defined Contribution Pension Plan
• Annual Bonus Program
• Competitive Wages
• Job-Security (Long outstanding and growing company)
• On-the-job training
• Tuition Reimbursement
• Employee Referral Program
• Social Events/Activities
• Years of Service Program

Our Values

Find Solutions –We face challenges head-on and work relentlessly to solve them. If it were easy, everyone would do it. But we push through together.

Stronger Together –Every voice matters. There are no bad ideas here. We do better when we collaborate, share perspectives, and lift each other up.

Build the Future –We don’t sit back – we step forward. We take initiative and act with urgency to share the future we want to see.

Be Real –We speak the truth, even when it’s hard. We’re honest with each other and our customers, and we solve problems by first acknowledging them.