Customer Success & Commercial Coordinator
IMT Elemental
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Benefits offered by this job
Job summary
IMT Group, a Canadian manufacturer based in Ontario, seeks a Customer Success & Commercial Coordinator to support the commercial team and act as the liaison between customers and internal departments. The role emphasizes timely communication, quote support, and strong customer service.
The ideal candidate has 3–5 years in similar roles within manufacturing, with ERP/CRM experience and a knack for relationship-building and problem-solving.
Qualifications
- 3–5 years of experience in customer service, inside sales, commercial coordination, project coordination, account management, or sales support within a manufacturing environment.
- Experience in forging, machining, metalworking, automotive, or heavy manufacturing preferred.
- Diploma in Business Administration or Mechanical Engineering Technology is an asset.
- Experience with ERP, CRM, SmartSheet or Sugar AI is preferred.
Responsibilities
- Serve as a primary contact for customer inquiries regarding orders, deliveries, quality concerns, and general commercial matters.
- Build and maintain positive customer relationships through proactive communication and support.
- Receive and coordinate RFQs and customer inquiries via email, portals, sales reps, and direct contact.
- Review RFQs and ensure information is available for evaluation and quotation.
- Support quotation administration, including logs, tracking, and opportunity records.
- Coordinate quotation follow-up activities and ongoing customer communication.
- Track and communicate delivery performance, order status, and recovery plans.
- Coordinate customer quality concerns and follow-up with internal teams.
- Maintain customer databases, CRM, SmartSheet / Sugar AI records, and other tracking tools.
- Assist with preparation of sales reports, management reports, presentations, and dashboards.
- Coordinate communication between customers and internal departments (Production, Quality, Planning, Purchasing, Shipping, Engineering, Operations).
- Attend production/operations meetings to update on priorities, quotes, and opportunities.
- Support onboarding of new customer programs and related documentation.
- Maintain customer agreements, documentation, certifications, questionnaires, and records.
- Manage customer portal activity, document uploads, and requests.
- Review opportunities for alignment with manufacturing capabilities.
- Assist with cross-selling across PC Forge, CJ Forge, Elite Finishing, and Elemental.
- Support customer visits, account reviews, and business development initiatives.
Skills
Education
Tools
Job description
Full Time Port Colborne, ON, CA
2 days ago Requisition ID: 1235
Salary Range: $59,500.00 To $83,300.00 Annually
Elevate your expertise with IMT Group!We are recruiting for Customer Success & Commercial Coordinator to join our team and contribute to the delivery of essential manufacturing solutions with precision and reliability. Join a culture that fosters collaboration, an environment for sill development and a rewarding career.
Are you ready to make a meaning impact and contribute to the growth of our organization? Join IMT and let’s shape the future together!
Job Type: Full Time
Salary Range: $59,500 - $83,300
PC Forge is seeking a Customer Success & Commercial Coordinator to support our growing commercial team. Reporting directly to the Inside Sales Rep / Steel Sourcing & Estimating Co-Ordinator, this position serves as a key link between customers and internal departments, ensuring timely communication, coordination of customer requests, support of the quotation process, and exceptional customer service.
The successful candidate will work closely with Sales Managers, Business Development, Production, Quality, Planning, Purchasing, Shipping, and Operations to ensure customer requirements are communicated effectively and issues are resolved promptly.
The primary objective of this role is to improve customer responsiveness, strengthen customer relationships, support commercial operations, and allow Sales Managers and Business Development Managers to focus on new business development, strategic account growth, and customer acquisition.
At our company, we are looking for exceptional individuals who can meet the following criteria:
- Relationship-driven and customer-focused, with a strong commitment to building long-term partnerships
- Comfortable working in a fast paced, operational or manufacturing environment
- Curious by nature and skilled at asking the right questions to understand customer needs
- Able to clearly communicate value and solutions to a wide range of audiences
- Organized and self-directed, with strong time, territory, and pipeline management skills
- Accountable for results and comfortable working towards targets and objectives
- Resilient and adaptable, maintaining a positive attitude through challenges
- Collaborative team player who works effectively with internal teams to deliver on customer commitments
- Acts with integrity, professionalism, and transparency in all interactions
- Minimum 3-5 years of experience in customer service, inside sales, commercial coordination, project coordination, account management, or sales support within a manufacturing environment.
- Experience in forging, machining, metalworking, automotive, industrial manufacturing, or other heavy manufacturing environments strongly preferred.
- Diploma in Business Administration, Mechanical Engineering Technology, or a related field is considered an asset.
- Experience working with ERP systems, CRM platforms, and SmartSheet / Sugar AI preferred.
- Serve as a primary point of contact for customer inquiries regarding orders, deliveries, quality concerns, and general commercial matters.
- Build and maintain positive customer relationships through proactive communication and support.
- Receive and coordinate RFQs and customer inquiries received through email, customer portals, sales representatives, and direct customer contact.
- Review incoming RFQs and ensure all required information is available for evaluation and quotation.
- Support quotation administration, including maintaining quotation logs, tracking systems, and opportunity records.
- Coordinate quotation follow-up activities and support ongoing customer communication regarding open opportunities.
- Track and communicate delivery performance, order status, and recovery plans when required.
- Coordinate customer quality concerns and follow corrective action progress with internal teams.
- Maintain customer contact databases, CRM systems, SmartSheet / Sugar AI records, and other commercial tracking tools.
- Assist with preparation of sales reports, management reports, presentations, and commercial dashboards.
- Coordinate communication between customers and internal departments including Production, Quality, Planning, Purchasing, Shipping, Engineering, and Operations.
- Attend production and operations meetings as required to provide updates on customer priorities, quotations, and open opportunities.
- Support onboarding of new customer programs and related documentation requirements.
- Maintain customer agreements, documentation, certifications, questionnaires, and commercial records.
- Manage customer portal activity, including document uploads and customer requests.
- Review incoming opportunities and help identify whether they align with company manufacturing capabilities.
- Assist with cross-selling opportunities across PC Forge, CJ Forge, Elite Finishing, and Elemental.
- Support customer visits, account reviews, and business development initiatives.
- Strong customer service and relationship-building skills.
- Excellent verbal and written communication abilities.
- Strong organizational, prioritization, and time-management skills.
- Ability to manage multiple projects and follow tasks through to completion.
- Advanced or intermediate proficiency in Microsoft Office applications, particularly Excel.
- Experience using Pivot Tables, VLOOKUPs, reporting tools, and data analysis techniques.
- Strong attention to detail and accuracy.
- Ability to analyze information and prepare reports and presentations.
- Ability to read and understand technical drawings, specifications, and manufacturing requirements.
- Strong problem-solving and conflict-resolution skills.
- Manufacturing and forging industry experience considered an asset.
- Conversational French considered an asset.
- Willingness to learn, adapt, and continuously improve
If you meet the above requirements and are ready to take on exciting challenges, we invite you to join our dynamic team!
Your interest in this opportunity is appreciated. Applicants must be a Canadian Citizen or hold a Permanent Residency.
Only those applicants selected for an interview will be contacted.
This description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. IMT welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
This posting is for a current job vacancy.
We do not use artificial intelligence (AI) to screen, assess, or select applicants as part of our hiring process.
IMT is a long-established Canadian manufacturer, headquartered in Kitchener, ON, with over 100 years of experience producing high-quality metal components for the transportation, OEM, defence, aerospace, agriculture, and mining industries. We operate multiple specialized divisions focused on precision machining, forging, and advanced manufacturing, and we’re committed to innovation, technical excellence, and delivering exceptional value to our customers.
Learn more about careers at IMT on our website: imtcorporation.com
- Defined Contribution Pension Plan
- Annual Bonus Program
- Competitive Wages
- Job-Security (Long outstanding and growing company)
- On-the-job training
- Tuition Reimbursement
- Employee Referral Program
- Social Events/Activities
- Years of Service Program
We face challenges head-on and work relentlessly to solve them. If it were easy, everyone would do it. But we push through together.
Every voice matters. There are no bad ideas here. We do better when we collaborate, share perspectives, and lift each other up.
We don’t sit back – we step forward. We take initiative and act with urgency to share the future we want to see.
We speak the truth, even when it’s hard. We’re honest with each other and our customers, and we solve problems by first acknowledging them.
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