Customer Success Agent — Fast-Paced Parking Services

Reimagined Parking Inc.; Edmonton; Hybrid; CAD 26,000 - 29,000; Full time

Benefits offered by this job

Health plans

Life insurance

Disability insurance

EAP

RRSP

Paid vacation

Job summary

Reimagined Parking Inc. is seeking a Customer Service Agent to be the first point of contact for customers, delivering prompt, friendly support in a fast-paced environment. This role emphasizes accurate record-keeping and strong service standards.

The position requires 1+ years of customer service experience, a valid driver’s license, and the ability to work flexible schedules. You will join the Operations - Field team in Edmonton and interact with customers across locations.

Qualifications

• 1+ years of customer service or call center experience.
• Valid driver’s license.
• Ability to work flexible schedules, including weekends or holidays if required.
• Must successfully pass a background check, in accordance with company policy and applicable laws.
• Must be authorized to work in Canada and able to provide documentation verifying eligibility, as required by law

Responsibilities

• Develop strong decision-making skills to manage back-to-back calls with accuracy, speed, and professionalism.
• Act as a courteous company representative while processing transactions, enforcing regulations, and communicating policies.
• Build rapport with customers to foster satisfaction and loyalty, address inquiries and complaints with empathy and clarity.
• Meet performance standards through call monitoring, recording, and quality assessments.
• Maintain high communication standards, including voice quality, grammar, tone, and proactive engagement.
• Ensure data integrity by gathering information, composing documents, and accurately inputting data.
• Respond to inbound emails, phone calls, and faxes within established Service Level Agreements (SLAs).
• Provide comprehensive support for parking customers, including account maintenance and branch/lot assistance.
• Update customer account information accurately and document all interactions.
• Utilize internal resources such as policy manuals and supervisor guidance to resolve issues.
• Complete required paperwork and maintain accurate records.
• Stay informed on workflow changes, policies, and product updates.
• Support and train new Customer Service Representatives as needed.
• Assist colleagues with troubleshooting client issues.
• Occasionally assist mobility-challenged customers by operating a golf cart.
• Visit locations to complete audits
• Assist Operations with lot improvement tasks
• Ability to drive to each location and create adjustments/plans to increase revenues
• Perform other duties as assigned.

Skills

Strong communication

Multitasking

Technology proficiency

Attention to detail

Flexible schedules

Education

High school diploma or equivalent

Job description

Reimagined Parking Inc. is seeking a Customer Service Agent to be the first point of contact for customers, delivering prompt, friendly support in a fast-paced environment. This role emphasizes accurate record-keeping and strong service standards.

The position requires 1+ years of customer service experience, a valid driver’s license, and the ability to work flexible schedules. You will join the Operations - Field team in Edmonton and interact with customers across locations.