Customer Solutions Specialist - Finance & Leasing Expert

goeasy Ltd.; Northwestern Ontario; On-site; CAD 26,000 - 29,000; Full time

Benefits offered by this job

RRSP match

Employee Share Purchase Plan

Employee discounts

Healthcare benefits

Job summary

goeasy is hiring a Customer Solutions Specialist for easyhome in Canada. You will build strong relationships with customers in person, by phone, and by email, guiding them through leasing and service options while maintaining trust and high service standards.

The role emphasizes sales-driven mindset, exceptional communication, and the ability to manage multiple tasks in a dynamic retail environment. Flexible shifts (10am–7pm Mon–Sat) and a supportive benefits package are provided.

Qualifications

• Proven communication and interpersonal skills with a passion for helping others.
• Sales-oriented mindset with the ability to meet targets and drive results.
• Experience in a customer-facing environment (retail, finance, or leasing preferred).
• Strong multitasking abilities and attention to detail.
• Availability to work a variety of shifts within store operating hours (10am-7pm Mondays to Saturdays)
• Assist in physical tasks such as moving and arranging merchandise (ability to lift 50+ pounds is considered an asset).
• Comfortable with sales calls, collections, and having difficult customer conversations
• Must be legally eligible to work in Canada and able to pass background checks (criminal, employment, and credit).

Responsibilities

• Build strong customer relationships by welcoming and engaging customers in person, over the phone, and by email.
• Interview customers to understand their needs to match financial, leasing, and service product solutions.
• Transparently communicate lease/credit terms and educate customers on credit-building opportunities.
• Maximize sales of financial services and home goods through cross-selling.
• Open and manage customer accounts, process payments, and monitor overdue accounts.
• Coordinate delivery paperwork and ensure documentation for lease/finance applications.
• Perform other duties as assigned by management.

Skills

Customer service

Sales skills

Communication

Interpersonal skills

Multitasking

Job description

goeasy is hiring a Customer Solutions Specialist for easyhome in Canada. You will build strong relationships with customers in person, by phone, and by email, guiding them through leasing and service options while maintaining trust and high service standards.

The role emphasizes sales-driven mindset, exceptional communication, and the ability to manage multiple tasks in a dynamic retail environment. Flexible shifts (10am–7pm Mon–Sat) and a supportive benefits package are provided.