Customer Solutions & Sales Champion

goeasy Ltd.; Toronto; On-site; CAD 26,000 - 28,000; Full time

Benefits offered by this job

RRSP match

Employee Share Purchase Plan

Employee discounts

Virtual healthcare 24/7

Customizable benefits package

Birthday off

Paid vacation and personal days

Total rewards overview

Job summary

goeasy Ltd. is seeking a Customer Solutions Specialist to engage customers, manage accounts, and support retail operations across our easyhome network in Canada. You will interview customers, explain terms, and help match solutions for financial, leasing, and service products.

The role emphasizes strong communication, sales focus, and the ability to multitask in a fast-paced environment. A valid Ontario driver's license and the willingness to assist with deliveries are preferred.

Qualifications

• Proven communication and interpersonal skills with a passion for helping others.
• Valid G Class Ontario Driver's license to assist with deliveries as required.
• Sales-oriented mindset with the ability to meet targets and drive results.
• Experience in a customer-facing environment (retail, finance, or leasing preferred).
• Strong multitasking abilities and attention to detail.
• Availability to work a variety of shifts within store operating hours (10am-7pm Mondays to Saturdays).
• Assist in physical tasks such as moving and arranging merchandise (ability to lift 50+ pounds is considered an asset).
• Comfortable with sales calls, collections, and having difficult customer conversations.
• Must be legally eligible to work in Canada and able to pass background checks (criminal, employment, and credit).

Responsibilities

• Customer Engagement & Sales: Build strong customer relationships by welcoming and engaging customers in person, over the phone, and by email.
• Interview customers to understand their financial and personal needs to match them with the appropriate financial, leasing, and/or service product solution.
• Transparently communicate lease and credit terms and conditions and educate customers on credit-building opportunities.
• Maximize sales of goeasy’s financial services and home goods through cross-selling.

Skills

Communication skills

Interpersonal skills

Customer service

Sales-oriented mindset

Multitasking

G Class Ontario license

Reliability

Shift flexibility

Lifting 50+ lbs

Job description

goeasy Ltd. is seeking a Customer Solutions Specialist to engage customers, manage accounts, and support retail operations across our easyhome network in Canada. You will interview customers, explain terms, and help match solutions for financial, leasing, and service products.

The role emphasizes strong communication, sales focus, and the ability to multitask in a fast-paced environment. A valid Ontario driver's license and the willingness to assist with deliveries are preferred.