Customer Solutions Lead

Softchoice; Toronto; On-site; CAD 80,000 - 120,000; Full time

Benefits offered by this job

Flexible Workdays

Collaborative Environment

Competitive Benefits

Award-Winning Workplace

Inclusive Culture

Job summary

Join a forward-thinking company as a Customer Solutions Lead, where you will help clients envision their IT future and drive transformative solutions. This role involves managing complex service sales, developing strategic customer relationships, and leading initiatives that enhance agility and productivity. With a commitment to an inclusive culture and a collaborative environment, you will thrive in a high-performing team dedicated to achieving goals. If you have a passion for technology and a knack for consultative sales, this is an exciting opportunity to make a significant impact in a respected organization recognized as a Great Place to Work for 19 years.

Qualifications

• 10+ years in technology with 8+ years in technology solutions sales.
• Proven consultative sales experience and strong analytical skills.

Responsibilities

• Manage services sales complexities and design customer expansion strategies.
• Deepen relationships with key customers and lead multi-technology deals.

Skills

Consultative Sales Experience

Analytical Skills

Exceptional Communication Skills

Leadership Skills

Education

Relevant Certifications (3+ across multiple vendors)

10+ years of Experience in Technology

8+ years selling technology solutions

Job description

Customer Solutions Lead

Date: Feb 13, 2025

Company: Softchoice

Why you’ll love Softchoice:
We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging.

The impact you will have:

As a Customer Solutions Lead (CSL), you will be responsible for helping our customers envision and realize what the next generation of their IT environment looks like for their organizations. Leveraging market-leading platforms alongside our unique set of services and assessments, you will create the need and interest, lead the sales, and drive the solutions that make our customers more agile and productive.

What you'll do:

• Manage the complexities of services sales for assigned districts of responsibility including:
• Design customer expansion strategies in partnership with sales team.
• Find, create and increase services opportunities.
• Own/run services opportunities & quarterback to bring PreSales and Services Resources where needed.
• Manage escalations with presales and services teams.
• Deepen relationships with key customers, providing in-field deal coaching and being personally involved in some of our largest strategic customer engagements.
• Establish strong partnership of your team with the District Sales Leaders to develop initiatives designed to achieve sales goals.

What you'll bring to the table:

• Build and maintain relationships with customers, guide long-term strategic direction, and act as an advisor.
• Work with wider Account teams to cultivate and develop business growth and achieve strategic goals.
• Deliver against assigned business and growth goals while prioritizing an outstanding customer experience.
• Leading multi-technology deals and ability to build and lead a pursuit team.
• Leading C-Suite level conversations related to business/revenue impact of solutions.
• Creating detailed and complex content tailored to a customer's scenario.
• Presenting to all stakeholders while preparing for, running, and facilitating professional workshops.
• Ensure monthly forecasts are complete, accurate, and timely.
• Years of Experience:
• 10+ years of Experience in Technology.
• 8+ years of experience selling technology solutions in a pure sales or technical pre-sales role.
• 3+ Certifications across multiple vendors.
• Demonstrated Consultative Sales Experience and Challenger Sales Training.
• Experience driving application migration and digital transformation solution sales.
• Exceptional communication and personal skills, both written and verbal.
• Strong analytical skills are required.
• Self-management and strong leadership skills.
• Ability to travel up to 50% of the time.

Not sure if you qualify? Think about applying anyway:
We understand that not everyone brings 100% of the skills and experience for the role. At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds.

Why You’ll Love Working Here:

• The People: You’ll thrive in our collaborative environment.
• High-Performing Culture: We are dedicated to achieving our goals.
• Flexibility: Plan your workdays in a way that suits you best.
• Award-Winning Workplace: Proudly recognized as a Great Place to Work for 19 consecutive years.
• Inclusive Culture: We are committed to an inclusive culture.
• Competitive Benefits: Benefit from competitive perks that start on day one.

Inclusion & Equal opportunity employment:
We are an equal opportunity employer committed to diversity, inclusion & belonging.

Require accommodation? We are ready to help:
We are proud to provide interview & employment accommodation during the recruitment and hiring process.

Job Requisition ID:6468
EoE/M/F/Vet/Disability