Customer Solutions Coordinator

GLBC Alberta Ltd.; Edmonton; On-site; CAD 48,000 - 65,000; Full time

Job summary

Great Little Box Company in Edmonton is seeking a Customer Solutions Coordinator to join our Corrugated department. You will proactively identify customer needs and support the Account Manager to exceed service expectations in a fast-paced, team-oriented environment.

The role emphasizes problem solving, effective communication, and collaboration across divisions to drive innovative solutions and exceptional packaging service. We value training and a culture of belonging.

Qualifications

• Packaging or Print industry experience would be an asset.
• Drive to problem solve in a strategic and efficient manner to accomplish daily and long terms goals.
• Thrives in a true team environment and holds strong interpersonal skills.
• Effective multi-tasking ability paired with a passion for organization.
• Attentiveness to details with a strong technical aptitude and enthusiasm.

Responsibilities

• Proactively identifies customer needs and supports your Account Manager to achieve service beyond our customers’ expectations
• Plays an active role in our customers experience by problem solving, listening and responding flexibly and creatively to new challenges and upcoming projects
• Supporting your team as required, to identify areas of question and implement training action to improve on any found concerns
• Presents new and innovative ideas for change by collaborating with all divisions to achieve results

Skills

Packaging industry experience

Problem solving

Team player

Multi-tasking

Attention to detail

Job description

We are excited to be growing our Corrugated department in Edmonton and are looking for an enthusiastic, driven Customer Solutions Coordinator to be part of this expansion! Our ideal candidate is passionate about delivering exceptional service and thrives in a fast-paced, team-oriented environment. If you're ready to play a key role in building something new and making your mark in a growing division, we'd love to have you join our team!

Compensation:

The typical compensation range for this position is $48,000-65,000/ year.

Who We Are:

Established in 1982, Great Little Box Company is a family-owned and operated leading manufacturer of Labels, Corrugated Boxes & Displays, Folding Cartons, Digital Print & Packaging, Protective Packaging, and the distribution of Shipping Supplies.

We take pride in our initiatives to make safety a priority. We demonstrate this with our structured in house training, providing personal protective equipment and our innovative and supportive culture.

At Great Little Box Company, we aim to create a workplace of belonging in which individual differences are recognized, appreciated, and respected. We strive to build and grow our team that fosters variety in backgrounds, experiences and skills. We embrace inclusiveness in our workplace, so we can utilize each person’s talents and strengths.

Responsibilities:

• Proactively identifies customer needs and supports your Account Manager to achieve service beyond our customers’ expectations
• Plays an active role in our customers experience by problem solving, listening and responding flexibly and creatively to new challenges and upcoming projects
• Supporting your team as required, to identify areas of question and implement training action to improve on any found concerns
• Presents new and innovative ideas for change by collaborating with all divisions to achieve results

Qualifications and Skills:

• Packaging or Print industry experience would be an asset
• Drive to problem solve in a strategic and efficient manner to accomplish daily and long terms goals
• Thrives in a true team environment and holds strong interpersonal skills
• Effective multi-tasking ability paired with a passion for organization
• Attentiveness to details with a strong technical aptitude and enthusiasm

GLBC is fully committed to two things - our employees and our customers. We offer employee based recognition and reward programs including profit sharing, continuous improvement incentives, and company-wide performance goals. We emphasize teamwork but value individual contributions to the team. Come join our winning team. We’re passionate, energetic and committed to provide excellence in packaging solutions.

We wish to thank all applicants for their interest, however, only those under consideration will be contacted.