Customer Service Coordinator

Atlantic Packaging Products Ltd.; Toronto; On-site; CAD 50,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

Team events

Education assistance

Scholarships for children

PPE support

Job summary

Atlantic Packaging, a Canadian-owned leader in corrugated packaging, is seeking a Customer Service Coordinator to plan and coordinate delivery of products and services. You will build strong client relationships, manage orders, and support invoicing while collaborating with multiple departments to meet service targets.

The role requires project management, attention to detail, and excellent communication. Join a team focused on sustainability, customer excellence, and community impact in North

Qualifications

• 3+ years of proven customer service experience.
• Strong verbal and written communication skills.
• Excellent attention to detail and accuracy.
• Ability to work cross-functionally with various teams.

Responsibilities

• Manage multiple client portfolios with order entry, status updates, and closure tasks.
• Maintain product specs and revisions; manage production routing options.
• Communicate with clients via email; handle inquiries and escalations.
• Coordinate with Sales, Invoicing, and Finance for onboarding and billing.
• Oversee RFQ validation and order release to production; ensure compliance with requirements.
• Assist with quality reviews and onboarding processes.

Skills

Customer service

Communication

Attention to detail

Cross-functional collaboration

MS Office

Tools

Microsoft Office

Job description

“Join us in building Careers and shaping Experiences Beyond the Box”

About Us

At Atlantic Packaging, every box tells a story and yours begins here. As a proudly Canadian-owned company with over 80 years of excellence in the corrugated packaging industry with operations within North America (Ontario, Quebec and United States), we’re committed to sustainability, customer excellence and community impact. Since 1945, we’ve supported local jobs and built a legacy of trust with our clients and team members. At Atlantic, your ideas matter, your growth is supported and your work makes a real impact.

The Opportunity

The Customer Service Coordinator plans and coordinates the delivery of our corrugated products and services. Building and maintaining relationships with customers is critical. Working to continuously improve the level of service by ensuring our customer’s requirements and organisational service targets are met. This role involves level of project management, requires order creation, status review, and closing validation. Involvement with invoicing; liaison between key departments and team members and problem solving. Expected excellent communication skills, be able to multitask, and have a strong customer service orientation.

What You'll Do

Client Management

• Managing several client portfolios, includes order entry, status updates or tracking of open orders, order closure tasks, custom reporting and cadence activity
• Specification / SKU maintenance; validating, updating and controlling revisions / version and production routing options
• Communication skills verbally and written, including email etiquette required
  • Client Inquiries
  • Intercompany Inquiries
  • Expediting Orders
• Management and interaction with client portals and / or other middle-ware programs EDI, etc.
• Onboarding or client maintenance requirements towards specific requirements with purchase order acceptance and billing terms / conditions (proforma, credit or order holds, etc.)

Project Management

• Working with Sales regarding activities towards new account activation and onboarding. Includes credit approval status and advocation
• Follow up activities required towards project development status, includes design, estimating, and graphics approval. Includes colour / brand management, fly sheet execution, and spec completion in MIS system
• RFQ Process, validation required before release of order to production, spec review against quotation
• Understanding and application of unique requirements; C of C, FSC, GMP or other Food Safety order validation

Finance Support

• Providing support for price increases and other financial obligations clients are required to follow either by contract or other agreement
• Working with Invoicing Clerks to upload invoices or other documents for billing and payment requirements in client portal or other systems

Quality Review

• Assist with non-conformance investigation, corrective and preventative actions
• Assist with communicating quality expectations of clients when needed as part of the onboarding or continual management of the client account

Experience

• 3+ years’ proven experience in customer service, proven to be customer oriented
• Strong communication skills both verbal and written
• Strong attention to detail and accuracy
• Ability to work cross-functionally and communicate effectively with various teams
• General proficiency computer skills, Microsoft products; Outlook, Word, Excel
• General analytical and problem-solving skills
• Self starter but also able to work within a team setting

What We Offer

• Comprehensive health, dental and vision coverage (dependents included)
• Teamwork-focused culture with sustainability initiatives and social events
• A culture of appreciation through a point-based recognition
• Opportunities for advancement and internal movement
• Education assistance for continuous skill development
• Academic scholarships for employees’ children
• Safety equipment and PPE support program

Inclusion and Accessibility

Atlantic Packaging is committed to fostering an inclusive, accessible and respectful environment for all candidates. If you require accommodation during the hiring process, please contact our Talent Acquisition team—we’re here to support you.

We sincerely thank all applicants for their interest in joining Atlantic Packaging. While we appreciate the time and effort invested, only those selected for an interview will be contacted.

Please Note

Candidates who are 18 years or older are required to complete a criminal and background check. Details will be provided through the application process.

Hiring Range: $50,000 to $60,000 per year. A candidate’s experience and knowledge may be factored into the pay a candidate receives for this position. This posting is for a new vacancy.