Customer Solutions Clerk (6 months)

Danone; Boucherville; Hybrid; CAD 47,000 - 58,000; Full time

Benefits offered by this job

Short-term incentive bonus

Group insurance

Group retirement plans

Wellbeing account

Flexible time off

Hybrid work environment

Paid parental leave

Job summary

Danone Canada is seeking a Customer Service Clerk for a temporary assignment to ensure continuity of Customer Service operations. You will manage the full order cycle from receipt to invoicing and verify order data.

You will provide after-sales support, resolve incidents, prepare follow-ups and reports, and collaborate with Supply Chain teams to keep the order flow smooth. A college diploma and 1 year of experience are required, with fluency in French and English; hybrid work is offered.

Qualifications

• College diploma in administration, supply chain, logistics, or relevant field.
• Minimum of one year of relevant experience in customer service, order management, sales administration, or a supply chain environment.
• Proficiency in Excel and SAP; knowledge of Word and PowerPoint is an asset.
• Advanced bilingual skills in French and English, both spoken and written.
• Ability to prioritize tasks and meet deadlines.
• Adaptability to a evolving environment and handling operational urgencies with rigor.
• Strong analytical, problem-solving, and issue follow-up skills.
• Autonomy, organization, attention to detail and rigor in task execution.
• Diplomacy, courtesy and strong customer orientation.
• Excellent communication skills and collaboration with cross-functional teams.

Responsibilities

• Manage the full customer order cycle, from receipt through invoicing, including entry, validation, confirmation, required adjustments, and follow-up of orders.
• Verify information required to process orders and coordinate corrections with stakeholders.
• Ensure orders are delivered per customer expectations and company policies from warehouses.
• Provide after-sales customer service, respond to requests, clarify issues, and document incidents.
• Analyze operational issues and ensure follow-ups with customers, sales force, and internal teams.
• Prepare and maintain various follow-ups, analyses, and reports related to sales, returns, orders and delivery discrepancies.
• Collaborate with Supply Chain teams to ensure smooth order flow.
• Participate in depletion, special orders, and operational priorities.
• Maintain files, procedures and reference documents.

Skills

Bilingual French-English

Analytical skills

Communication skills

Customer orientation

Education

College diploma in administration, supply chain, logistics

Tools

SAP

Excel

Job description

About The Job

As part of our Customer Solutions operations, we are seeking a Customer Service Clerk. This is a temporary assignment intended to ensure continuity of Customer Service operations as part of the temporary replacement of an incumbent employee. Reporting to the Manager, Customer Solutions – Operations, the incumbent will be responsible for ensuring the rigorous processing of customer orders, the follow-up of operational requests, and the resolution of customer service incidents through to invoicing.

Key Responsibilities

• Manage the full customer order cycle, from receipt through invoicing, including entry, validation, confirmation, required adjustments, and follow-up of orders received through the different transmission methods used.
• Verify that the information required to process orders is accurate and up to date in customer master files, and coordinate the necessary corrections with the relevant stakeholders.
• Ensure that ordered products are delivered in accordance with customer expectations, service commitments, and company policies and procedures, from primary and secondary warehouses.
• Provide after-sales customer service, respond to requests, clarify reported issues, and document incidents in the appropriate tracking tools.
• Analyze operational issues, propose appropriate solutions, and ensure the necessary follow-ups with customers, the sales force, and internal teams.
• Prepare and maintain various operational follow-ups, analyses, and reports related to sales, returns, orders, delivery discrepancies, blocks, and customer service issues.
• Collaborate closely with Supply Chain teams, including Demand Planning, Logistics, Transportation, Finance, and Back Office, to ensure the smooth flow of the order cycle.
• Participate in activities related to the depletion process, special orders, and operational priorities identified by the company.
• Maintain files, procedures, and reference documents related to routes, customer lists, account specifications, and operational follow-ups.

About you

• College diploma in administration, supply chain, logistics, or any other relevant field.
• Minimum of one year of relevant experience in customer service, order management, sales administration, or a supply chain environment.
• Advanced bilingual skills in French and English, both spoken and written.
• Proficiency in Excel and SAP is essential; knowledge of Word and PowerPoint is considered an asset.
• Demonstrated ability to prioritize tasks, manage multiple requests simultaneously, and meet deadlines.
• Ability to adapt to a constantly evolving environment and manage operational urgencies with rigor.
• Strong analytical, problem-solving, and issue follow-up skills.
• Autonomy, organizational skills, attention to detail, and rigor in task execution.
• Diplomacy, courtesy, and a strong customer orientation.
• Excellent communication skills and the ability to collaborate effectively with cross-functional teams.

The salary for this position is $37.90/hour.

Danone Canada also offers a competitive short-term incentive bonus and a comprehensive benefits package, including group insurance, group retirement plans, wellbeing account, flexible time off, true hybrid work environment, paid parental leave, and other attractive options.

As part of our commitment to transparency in our hiring practices, we may use AI-enabled tools at certain stages of the recruitment process. However, all final hiring decisions are made by people.

This posting is for an existing vacancy.

About Us

What are you waiting for? Join our team and enjoy these exceptional benefits!

Danone Canada is a business unit of Danone and operates from headquarter offices in Boucherville, Quebec, and Toronto, Ontario. Danone Canada is the country’s largest consumer-facing B Corporation, demonstrating that the company meets the highest standards of social and environmental performance, accountability, and transparency. From year to year, Danone is recognized as one of Canada’s Top 100 Employers for its forward-thinking work environment and was awarded the Parity Certification Women in Governance for our commitment towards gender equality in the workplace. We have 500+ employees across Canada that are engaged and energized to deliver Danone’s mission Bringing health through to food to as many people as possible, by working on strong brands such as Activia, Oikos, Danone, Silk, International Delight and many others. Come join our movement for a healthier world One Planet. One Health BY YOU.

Danone Canada doesn’t just welcome what makes you unique, we value it. We’re proud to provide equal opportunities to all employees and applicants for employment without regard to cultural background, religion, disability, sex, sexual orientation, gender identity and expression or age. Faithful to our values of openness and humanism, all our employees share the commitment to engage one another with dignity and respect.

We promote diversity and encourage all people with the skills mentioned in this posting to apply for this position.