Customer Services Assistant 2

FRASER VALLEY REGIONAL LIBRARY; Delta; On-site; CAD 49,000 - 50,000; Part time

Job summary

Fraser Valley Regional Library is seeking a Customer Services Assistant 2 to provide exceptional service and deliver library and literacy programs, including The Playground™, within the library, community, and virtually. You will work under Librarian and Library Supervisor guidance to plan engaging activities for all ages.

The role emphasizes strong customer service, teamwork, and the ability to promote programs across multiple venues with a friendly, patient, and outgoing demeanor.

Qualifications

• Diploma in Library and Information Technology from a recognized institution.
• Up to six months work related and on the job customer service experience.
• Ability and skill to plan, organize and deliver a variety of children, teen, adult and literacy programs.

Responsibilities

• Provide exceptional customer service to library patrons.
• Deliver library and literacy programs, The Playground, events, tours and group presentations within the library, in the community and virtually.
• Collaborate with Librarian 3, 2 or 1 and Library Supervisor 4 or 2 for program planning and delivery.

Skills

Customer service

Team spirit

Friendly personality

Literacy programs

Readers' advisory

Program delivery

MS Office

Typing 45 wpm

Learning new tech

Self-motivation

Education

Diploma in Library and Information Technology

Tools

Automated library systems

MS Office

Job description

Job Type: Permanent
Affiliation: CUPE
Location: George Mackie Library
Weekly Hours: 21
Schedule: Sun 9:30 am to 5:00 pm; Mon 10:30 am to 6:00 pm; Wed 12:30 pm to 8:00 pm
Job Start Date: Oct 25, 2026
Pay Grade: 7
Min Wage: $35.56
Max Wage: $36.36

THE POSITION:

As a Customer Services Assistant 2 you will provide exceptional customer service, deliver library and literacy programs, The Playground™ , events, tours and group presentations within the library, in the community and virtually in consultation with Librarian 3, 2, or 1, Library Supervisor 4 or 2.

HERE IS WHAT YOU CAN BRING:

• Proven commitment to providing exceptional customer service
• Strong team spirit
• A friendly, patient and outgoing personality
• Desire and experience in developing children, teen and adult programming
• Demonstrated proficiency in readers’ advisory, reference search strategy, and reference interview techniques
• Demonstrated ability and skills to plan, organize, promote and deliver a variety of creative programs, including The Playground™ ,within minimum supervision, to all ages and abilities. This can be done either in library, in the community, or virtually.
• A solid work ethic and self-motivation
• Knowledge of automated library systems
• A curiosity and ability to work with and learn new technologies, including a variety of technologies (e-readers, tablets, etc.)
• A goal to strive for excellence
• Computer experience with Microsoft Office plus excellent keyboarding skills
• Eagerness to grow your skills, learn and explore
• Accurate keyboarding skills of 45 wpm.

POSITION REQUIREMENTS:

• Diploma in Library and Information Technology from a recognized institution
• Up to six months work related and on the job customer service experience
• Ability and skill to plan, organize and deliver a variety of children, teen, adult and literacy programs

ADDITIONAL INFORMATION:

• Candidate should be prepared for a busy schedule of programming and outreach
• Valid B. C. Drivers license (minimum level ‘N’) is an asset