Customer Services Assistant 1

Clear Destination Inc.; City of Langley; On-site; CAD 47,000 - 48,000; Full time

Job summary

Clear Destination Inc. is seeking a Customer Services Assistant 1 for City of Langley Library.

This temporary post emphasizes excellent customer service and smooth library operations, requiring both independent work and teamwork within a dynamic library setting. The role involves handling diverse patron inquiries, computer use, and basic troubleshooting of software/hardware, with a schedule totaling 32.5 hours weekly.

Qualifications

• Demonstrated proficiency in customer service skills.
• Strong problem-solving skills required to interpret customer’s needs and offer solutions and alternatives.
• Ability to adapt quickly to changing situations and think on your feet.
• A broad interest in a variety of genres/authors.
• Demonstrated ability to use a computer including email, word processing, database searching and familiarity with automated library systems.
• Demonstrated proficiency and interest in using a variety of related digital devices.
• Ability to work independently and as part of a team.
• Strong interpersonal, oral and written communication skills.
• Ability to perform tasks with a high degree of accuracy and attention to detail.
• Accurate keyboarding skills of 30 wpm.
• Physical ability to perform the duties of the position.
• Aptitude and ability to perform basic troubleshooting of software and hardware.

Responsibilities

• Provide exceptional customer service and perform duties necessary for efficient library operations.

Skills

Customer service

Problem solving

Adaptability

Genres knowledge

Computer skills

Digital devices

Teamwork

Communication

Attention to detail

Typing 30 wpm

Physical ability

Troubleshooting

Education

LIBT 100

LIBT 140

LIBR 1120

Tools

Email

Word processing

Database searching

Library systems

Job description

Job Type: Temporary
Affiliation: CUPE
Location: City of Langley Library
Weekly Hours: 32.5
Schedule: Sun 12:30 pm to 5:00 pm; Mon 12:30 pm to 8 pm; Tues 12:30 pm to 8:00 pm; Wed 8:30 am to 4:00 pm; Sat 9:30 am to 5 pm
Job Start Date: October 18, 2026
Job End Date: March 28, 2026
Pay Grade: 5
Min Wage: 33.95 hourly
Max Wage: 34.75 hourly

THE POSITION:

Under the direction of the Librarian 3, Library Supervisor 1, 2, 3 and 4 or their designate, the Customer Services Assistant 1 provides exceptional customer service and performs duties necessary for efficient library operations.

HERE IS WHAT YOU CAN BRING:

• Demonstrated proficiency in customer service skills.
• Strong problem-solving skills required to interpret customer’s needs and offer solutions and alternatives.
• Ability to adapt quickly to changing situations and think on your feet.
• A broad interest in a variety of genres/authors.
• Demonstrated ability to use a computer including email, word processing, database searching and familiarity with automated library systems.
• Demonstrated proficiency and interest in using a variety of related digital devices.
• Ability to work independently and as part of a team.
• Strong interpersonal, oral and written communication skills.
• Ability to perform tasks with a high degree of accuracy and attention to detail.
• Accurate keyboarding skills of 30 wpm.
• Physical ability to perform the duties of the position.
• Aptitude and ability to perform basic troubleshooting of software and hardware.

POSITION REQUIREMENTS:

1. Completion of the following courses, or other equivalent courses from recognized institutions with library technician programs:

UFV: two out of three of the following:

• LIBT 100: Introduction to Libraries
• LIBT 140: Library Public Services
• LIBT 145: Online Searching

Or alternately,

Langara: two out of three of the following:

• LIBR 1120: Philosophy and Functions
• LIBR 2416: Reference Resources and Services
• LIBR 1111: Online Search and Information Handling

1. Up to six months work related and on the job experience.
2. Criminal Record check is required.