Customer Services Assistant 1

Clear Destination Inc.; Port Coquitlam; On-site; CAD 47,000 - 48,000; Part time

Job summary

Clear Destination Inc. is seeking a Customer Services Assistant at Terry Fox Library in Port Coquitlam. The role is a permanent, part-time position, 25.5 hours per week, with shifts including Sundays and weekdays.

The successful candidate will assist library patrons, perform basic troubleshooting of software and hardware, and support daily operations while contributing to a welcoming, efficient library environment.

Qualifications

• Demonstrated proficiency in customer service and communication.
• Ability to interpret customer needs and offer solutions.
• Familiarity with library computer systems and MS Office.

Responsibilities

• Provide exceptional customer service to library patrons.
• Assist with daily library operations and satisfy user requests.
• Support staff with basic troubleshooting of software and hardware.

Skills

Customer service

Problem solving

Adaptability

Computer skills

Microsoft Office

Teamwork

Communication

Attention to detail

Typing 45 wpm

Education

Library technician courses

Library technician courses (Langara)

Tools

Library management system

Database searching tools

Job description

Job Type: Permanent
Affiliation: CUPE
Location: Terry Fox Library
Weekly Hours: 25.5
Schedule: Sun 12:30 pm to 5 pm; Mon 8:30 am to 4 pm; Tues 12:30 pm to 8 pm; Thurs 8:30 am to 4 pm
Job Start Date: Oct 18, 2026
Pay Grade: 5
Min Wage: $33.95
Max Wage: $34.75

THE POSITION:

Under the direction of the Librarian 3, Library Supervisor 4, 3, 2 and 1 or their designate, the Customer Services Assistant 1 provides exceptional customer service and performs duties necessary for efficient library operations.

HERE IS WHAT YOU CAN BRING:

• Demonstrated proficiency in customer service skills.
• Strong problem-solving skills required to interpret customer’s needs and offer solutions and alternatives.
• Ability to adapt quickly to changing situations and think on your feet.
• A broad interest in a variety of genres/authors.
• Demonstrated ability to use a computer including email, word processing, database searching and familiarity with automated library systems.
• Proficiency in Microsoft Office, demonstrated ability to use a computer including; database searching and familiarity with automated library systems.
• Ability to work independently and as part of a team.
• Strong interpersonal, oral and written communication skills.
• Ability to perform tasks with a high degree of accuracy and attention to detail.
• Accurate keyboarding skills of 45 wpm.
• Physical ability to perform the duties of the position.
• Aptitude and ability to perform basic troubleshooting of software and hardware.

POSITION REQUIREMENTS:

1. Completion of the following courses, or other equivalent courses from recognized institutions with library technician programs:

UFV: two out of three of the following:

• LIBT 100: Introduction to Libraries
• LIBT 140: Library Public Services
• LIBT 145: Online Searching

Or alternately,

Langara: two out of three of the following:

• LIBR 1120: Philosophy and Functions
• LIBR 2416: Reference Resources and Services
• LIBR 1111: Online Search and Information Handling

1. Up to six months work related and on the job experience.
2. Criminal Record check is required.