Customer Services Advisor

TN Ireland; Swords; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading retailer in motoring and cycling is seeking enthusiastic individuals for a customer service role. You will work on fitting car parts and repairing cycles, providing excellent service to customers. Training is provided to enhance your skills, and a range of benefits is offered to support your career growth.

Benefits

25% store discount across Halfords and Tredz

Up to 50% off garage bills at Halfords Autocentre

Discounts on groceries, holidays, insurance, and more

24/7 employee wellness support and counselling

Trade Price Bike Scheme – buy bikes at significant discounts

Life Assurance

Uniform provided

Sharesave scheme – purchase shares at a 20% discount

Cycle to Work scheme

Wagestream – control over your pay with early access and savings options

Qualifications

• Experience in delivering excellent customer service, ideally in retail.
• Availability to work on a rota, including weekends.

Responsibilities

• Assist with fitting services for car parts and cycle repair.
• Work on customers’ vehicles in the car park and bikes in-store.

Skills

Customer service

Proactive approach

Problem-solving

Tools

Knowledge of car parts

Cycle repair

Job description

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Love all things motoring and cycling? Great with customers?

Your enthusiasm for cars and bikes and your knack for customer service are key to success in this role. Ideally, you’ll have some experience in fitting car parts and cycle repair, even as a hobby. We provide training to develop your skills, ensuring you deliver market-leading service standards.

In this role, you'll work on customers’ vehicles in our car park and on bikes in-store, assisting with a range of fitting services including car parts, technology, cycle building, and servicing. We will help you enhance your practical problem-solving skills and your ability to work efficiently. Retail experience is preferred, but if you can demonstrate experience in a customer-focused sales environment, we can support your development.

We invest heavily in training to support your career growth, whether in Retail or other areas within the Group. We aim to help you achieve your career ambitions at your desired pace.

To succeed, you will need:

• Experience in delivering excellent customer service, ideally in retail
• A proactive approach to understanding and meeting customer needs
• Availability to work on a rota, including weekends

Ideally, additional skills include:

• Knowledge of car parts fitting and cycle repair
• Experience in achieving sales targets

We offer a wide range of rewards and benefits, including holiday entitlement, contributory pension, and discounts on products and services. Benefits include:

• 25% store discount across Halfords and Tredz
• Up to 50% off garage bills at Halfords Autocentre
• Discounts on groceries, holidays, insurance, and more
• 24/7 employee wellness support and counselling
• Trade Price Bike Scheme – buy bikes at significant discounts
• Life Assurance
• Uniform provided
• Sharesave scheme – purchase shares at a 20% discount
• Cycle to Work scheme
• Wagestream – control over your pay with early access and savings options

We are excited about our growth as a leading retailer in motoring and cycling. Join us in our mission to keep the nation moving safely and be part of our success story.

If you don’t meet all criteria, we encourage you to apply anyway! At Halfords, we are committed to diversity and inclusion and welcome applications from all backgrounds.