Customer Support Executive - Remote within the Canada (EST)

Cryptio; Canada; Remote; USD 40,000 - 80,000; Full time

Job summary

An innovative firm in the crypto space is seeking a Customer Support Executive to join their dynamic team. This role offers a unique opportunity to engage directly with customers while contributing to process improvements in a fast-paced environment. As part of the Customer Operations team, you will leverage your deep understanding of the Web3 landscape to provide exceptional support and drive enhancements in customer experience. Enjoy the flexibility of fully-remote or hybrid work, generous holiday policies, and a commitment to your professional development. If you're passionate about crypto and customer service, this is the perfect opportunity to grow your career!

Benefits

Fully-Remote / Hybrid Work

25 Days Paid Holiday

401K Plan with 4% Matching

Private Health, Dental, and Vision

Life Insurance up to $100k

Gym Classes or Spa Treatments

Apple MacBook Pro

$200 Workplace Budget

Training and Development Budget

Qualifications

• Extensive knowledge of the Web3 space is essential.
• Excellent communication skills for direct customer interactions.

Responsibilities

• Deliver top-tier customer support through Zendesk.
• Liaise with internal stakeholders to solve customer problems.

Skills

Customer Support

Problem Solving

Communication Skills

Web3 Knowledge

Multi-tasking

Education

Crypto Native Graduate

Tools

Zendesk

Linear

Excel

Notion

Slack

Job description

Customer Support Executive - Remote within the Canada (EST)

Join to apply for the Customer Support Executive - Remote within the Canada (EST) role at Cryptio.

Cryptio is an enterprise-grade crypto back-office platform. Our software helps financial institutions, corporates, and crypto-native companies navigate the fragmented digital-asset landscape with confidence. We have raised $26m to date and are backed by tier-1 crypto and non-crypto investors: Point Nine, 1kx, BlueYard, Tim Draper, Alven, and Ledger Cathay. Some of our clients include top institutions like Circle, Uniswap, and the Government of El Salvador.

We're tackling one of the biggest challenges in crypto right now - building the infrastructure to help institutional adoption. And we're playing to win.

About The Role

Cryptio is looking for an enthusiastic crypto native graduate to join our Customer Operations team as a Customer Support Executive.

This is a great opportunity to develop your career in an early-stage Customer Operations function at a fast-paced start-up.

Alongside delighting our customers day in, day out, you’ll have the ability to build out and inform process improvements to enhance stakeholder outcomes in the long term.

We’re bringing certainty to counting crypto assets for some of the largest companies in Web3, and this is an amazing chance to join us on our growth journey.

Responsibilities

• Deliver top-tier, timely customer support to all of Cryptio’s customers through Zendesk
• Liaise with internal stakeholders to efficiently solve customer problems
• Report product malfunctions and act as a voice of the customer in product discussions
• Share feature requests and effective workarounds with team members
• Gather customer feedback and share with our Product, Sales, and Marketing teams
• Take responsibility for building out new processes where they don’t already exist
• Build extensive expert knowledge of our unique product and market and become a go-to problem solver within the business
• Drive improvements in overall customer experience by owning some areas of project delivery

Requirements

• You’re crypto-native and have extensive knowledge of the Web3 space
• You love deep diving on problems and coming up with solutions
• You’re comfortable with remote working environments
• You have excellent communication skills and love to speak directly with customers
• You can multi-task, prioritize, and are happy working independently
• You bring patience and empathy when handling tough cases

Tools we use

• Zendesk
• Linear
• Excel
• Notion
• Slack

Benefits

• Fully-Remote / Hybrid – The choice is yours!
• 25 Days Paid Holiday + Bank Holidays + Your Birthday Off
• Earn an extra day of annual leave for every year you're at Cryptio
• 401K plan with 4% employer matching
• Private Health, Dental, and Vision via United Healthcare!
• Attractive Maternity and Paternity Policies
• Life Insurance up to $100k – contributions paid by Cryptio!
• Gym Classes or Spa Treatments with ClassPass or gym reimbursement!
• Apple MacBook Pro – The best tech at your fingertips!
• $200 Workplace Budget to create your perfect home office!
• Training and Development Budget – Invest in yourself and grow!

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Blockchain Services