Customer Service Ywg - Customer Service Agent

Flightcraft Aviation Services; Winnipeg; On-site; CAD 28,000 - 42,000; Full time

Job summary

Flightcraft Aviation Services in Edmonton, AB seeks a Customer Service Agent (ATW) to join the team. You will handle passenger and client inquiries, reservations, and daily communications per company policies, while supporting multiple departments in a fast-paced aviation environment.

Ideal candidates are energetic, team-oriented, and able to work outdoors in all weather. Strong English communication and flexibility with shifts are essential to deliver safe, courteous service to every traveler.

Qualifications

• Must be able to apply and secure RAIC.
• Ability to speak, write, and understand the English language.
• Must have excellent team player competencies.
• Must be able to work with minimal supervision, and/or in a team environment.
• Must be willing to adapt to the changing nature of aviation.
• Must be willing to work outdoors in all weather conditions.

Responsibilities

• Provide quality customer service to a variety of customers, including travelling passengers, travel agencies, corporate customers, and other groups.
• Answer phones/emails, give out fare and schedule info, take and create reservations.
• File, take electronic payments, and prepare cash reports.
• Greet flights, make announcements (boarding calls, page passengers).
• Work through flight IROP’s as required.
• Work through flight baggage issues as required.
• Assist with baggage handling and deliveries as required.
• Perform Turn, RON, and Ad-Hoc flight requirements as needed.
• Provide cabin cleaning as needed, per carrier specifications.
• Load catering/commissary/ice as required.
• Brew and load coffee, hot water jugs as required.
• Assist with on-boarding catering requirements.
• Provide daily or shift reports to Supervisors and/or Manager.
• Other duties as assigned by Management.

Skills

Teamwork

Verbal and written communication

Customer service

Flexible / adaptable

Education

RAIC clearance

Job description

FLIGHTCRAFT AVIATION SERVICES has a long year history of providing safe, best in class aviation ground handling services. As we grow, we are currently seeking candidates for a GSE Technician based in Edmonton, AB. This career is a part of the overall Flightcraft Team, and is an integral part of the Leadership Group within the company.

CUSTOMER SERVICE AGENT – ATW

Customer Service Agent’s (CSA’s) work under the direction of the Owner/Operator, Shift Lead, and the Manager (ATW) and/or Supervisors to ensure passengers and customers are handled according to specific company policies and procedures. They are part of the overall Flightcraft Family. They will support and work alongside all areas of the Company and foster the team atmosphere of Flightcraft. Quality customer service, attention to detail, company procedures, safety, and teamwork are key components to be a successful agent. They must possess solid verbal and written communication skills, be energetic, outgoing, understanding and accepting of change. They must also be flexible and able to deal with the adapting nature of aviation.

Duties and Responsibilities

• Provide quality customer service to a variety of customers, including travelling passengers, travel agencies, corporate customers, and other internal and external groups.
• Answer phones/emails, give out fare and schedule info, take and create reservations, etc.
• File, take electronic payments, and prepare cash reports.
• Greet flights, make announcements (boarding calls, page passengers).
• Work through flight IROP’s as required.
• Work through flight baggage issues as required.
• Assist with baggage handling (bag jams/bag room congestions) and deliveries as required.
• Perform Turn, RON, and Ad-Hoc flight requirements as needed.
• Provide cabin cleaning as needed, per carrier specifications.
• Load catering/commissary/ice as required.
• Brew and load coffee, hot water jugs as required.
• Assist with on-boarding catering requirements.
• Provide daily or shift reports to Supervisors and/or Manager.
• Other duties as assigned by Management.

Qualifications and Requirements

• Must be able to apply and secure RAIC
• Ability to speak, write, and understand the English language.
• Must have excellent team player competencies.
• Must be able to work with minimal supervision, and/or in a team environment working varied and/or split shifts.
• Must be willing to adapt to the changing nature of aviation.
• Must be willing to work outdoors in all weather conditions.