Customer Service YWG - Customer Service Agent

Flightcraft Aviation Services; Winnipeg; On-site; CAD 36,000 - 48,000; Full time

Job summary

Flightcraft Aviation Services Ltd. in Winnipeg is seeking a Customer Service Agent – ATW to support passengers and corporate clients with timely, accurate information, reservations, and seamless service.

You will work under the Owner/Operator, Shift Lead, and Manager, adapt to the changing aviation environment, and contribute to safety and teamwork while handling outdoor conditions and varied shifts.

Qualifications

• RAIC eligibility or equivalent is required.
• Proficient in spoken and written English.
• Strong team player with good communication.
• Able to work with minimal supervision in a busy environment.
• Willing to work outdoors in all weather.
• Flexible and adaptable to aviation industry.

Responsibilities

• Provide quality customer service to travellers, travel agencies, corporate customers and others.
• Answer phones and emails, provide fare and schedule information, and create reservations.
• Handle payments, file documents, and prepare cash reports.
• Greet arriving flights and make boarding announcements as needed.
• Assist with baggage handling and related duties.
• Support on-boarding catering requirements and light cabin duties as required.
• Submit daily or shift reports to Supervisors and Manager.
• Perform miscellaneous duties as assigned by management.

Skills

RAIC eligibility

English fluency

Team player

Adaptable to change

Outdoor work readiness

Independent work

Job description

CUSTOMER SERVICE AGENT – ATW

Customer Service Agent’s (CSA’s) work under the direction of the Owner/Operator, Shift Lead, and the Manager (ATW) and/or Supervisors to ensure passengers and customers are handled according to specific company policies and procedures. They are part of the overall Flightcraft Family. They will support and work alongside all areas of the Company and foster the team atmosphere of Flightcraft. Quality customer service, attention to detail, company procedures, safety, and teamwork are key components to be a successful agent. They must possess solid verbal and written communication skills, be energetic, outgoing, understanding and accepting of change. They must also be flexible and able to deal with the adapting nature of aviation.

Duties and Responsibilities:

• Provide quality customer service to a variety of customers, including travelling passengers, travel agencies, corporate customers, and other internal and external groups.
• Answer phones/emails, give out fare and schedule info, take and create reservations, etc.
• File, take electronic payments, and prepare cash reports.
• Greet flights, make announcements (boarding calls, page passengers).
• Work through flight IROP’s as required.
• Work through flight baggage issues as required.
• Assist with baggage handling (bag jams/bag room congestions) and deliveries as required.
• Perform Turn, RON, and Ad-Hoc flight requirements as needed.
• Provide cabin cleaning as needed, per carrier specifications.
• Load catering/commissary/ice as required.
• Brew and load coffee, hot water jugs as required.
• Assist with on-boarding catering requirements.
• Provide daily or shift reports to Supervisors and/or Manager.
• Other duties as assigned by Management.

Qualifications and Requirements:

• Must be able to apply and secure RAIC
• Ability to speak, write, and understand the English language.
• Must have excellent team player competencies.
• Must be able to work with minimal supervision, and/or in a team environment working varied and/or split shifts.
• Must be willing to adapt to the changing nature of aviation.
• Must be willing to work outdoors in all weather conditions.