Customer Service Team Member - Full-Time

Michaels Stores; Calgary; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is looking for a passionate Customer Service Team Member to join their dynamic team. In this role, you will provide exceptional customer service, helping shoppers find what they need while ensuring a smooth checkout experience. You'll engage customers with our rewards program and assist with various store duties, contributing to a well-organized and inviting shopping environment. This is a fantastic opportunity to be part of a creative and supportive workplace that values teamwork and customer satisfaction. If you thrive in a fast-paced retail setting and enjoy helping others, this role is perfect for you.

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Retail and/or customer service experience preferred.
• Ability to engage with customers positively and respectfully.

Responsibilities

• Deliver friendly customer service and assist customers in locating products.
• Ensure a fast and friendly checkout experience.
• Participate in stock and merchandise duties.

Skills

Customer Service

Cash Handling

Retail Experience

Communication

Education

High School Diploma

Job description

Customer Service Team Member - Full-Time

Join to apply for the Customer Service Team Member - Full-Time role at Michaels Stores

Customer Service Team Member - Full-Time

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Join to apply for the Customer Service Team Member - Full-Time role at Michaels Stores

Store - CAL-SIGNAL HILL, AB

Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production
  
  

Preferred Knowledge/Skills/Abilities

Other duties as assigned

Preferred Type Of Experience The Job Requires

• Retail and/or customer service experience preferred
  
  

Physical Requirements

Work Environment

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment
• If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
• Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
  
  

Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.

Michaels requires all team members in this role to be at least sixteen (16) years or older.

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visitwww.michaels.com

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail

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