Customer Service Team Leader

Boulangerie Première Moisson; Quebec; On-site; CAD 40,000 - 55,000; Full time

Job summary

Boulangerie Première Moisson recherche un Chef d'équipe du service client pour gérer une équipe au sein de ses boulangeries. Le rôle implique la supervision des opérations, le service à la clientèle, et le développement des compétences de l'équipe. Offrant une ambiance de travail dynamique, des opportunités de formation continue et divers avantages sociaux, cette position est idéale pour un candidat autonome et proactif, passionné par le service à la clientèle.

Benefits

Formation continue

Plan d'assistance aux employés

Jours de congé et vacances flottantes

Rabais sur les achats en magasin

Vêtements de travail fournis

Opportunités d'avancement

Assurances diverses

Qualifications

• Une année d'expérience dans un poste similaire ou lié au service à la clientèle.
• Connaissance des techniques de vente et de service à la clientèle.
• Autonome, dynamique, et orienté vers la satisfaction client.

Responsibilities

• Superviser l'équipe et contrôler les activités de la section.
• Gérer l'inventaire et la caisse.
• Maximiser la performance de l'équipe et des ventes.

Skills

Gestion d'équipe

Service à la clientèle

Techniques de vente

Job description

Première Moisson manufactures and sells bakery, patisserie and charcuterie products using an artisanal approach and wholesome ingredients. We employ over 1,200 people and have more than 20 bakeries in Quebec and Ontario.

We are currently looking for a Customer Service Team Leader to join our group.

Job status : Permanent - Full time

Benefits :

• Ongoing training
• Employee and Family Assistance Plan - regular full-time employee
• Sick days and floating vacations
• Discounts on in-store purchases
• Work clothes provided
• Opportunities for advancement
• Plus other benefits

Responsibilities :

• Monitor and control the personnel and activities of the section.
• Manage section inventory and cash register.
• Maximize team and sales performance.
• Handle customer requests / special situations.
• Possess in-depth knowledge of all products.
• Coordinate the organization of work in one or more sections of the store.
• Open and / or close the store.
• Ensure the application of product marketing, quality, hygiene and sanitation standards by staff in his / her section.
• Supervise the work of his team and carry out customer service tasks, including cash register.
• Train new employees as needed.
• Replace assistant manager, as needed.

Requirements :

• One year's experience in a similar or customer service-related position
• Relevant knowledge of sales and customer service techniques
• Ability to manage a team of employees
• Fluency in spoken and written French
• Fluency in spoken English (asset)
• Autonomous, dynamic and focused on customer satisfaction and teamwork.

Do you recognize yourself in this description?

Don't wait any longer and send us your resume!

• Please note that only selected candidates will be contacted.

Social Advantages

• Sick leave
• Insurance
• Paid holidays
• Life insurance
• Insurance of medical and paramedical expenses
• Disability Insurance
• Employee Assistance Program (EAP)
• Holidays
• Deferred Profit Sharing Plan (DPSP)
• Continuing Education
• Recognition of years of service
• Uniform provided
• Long Term Disability Insurance
• Financial compensation for the purchase of clothing
• Coffee

The use of the masculine gender has been adopted in order to lighten the text and has no discriminatory intent.