Client Services Coordinator

Bayshore HealthCare; Quebec; On-site; CAD 40,000 - 55,000; Full time

Job summary

Bayshore HealthCare seeks a Client Scheduling Coordinator, responsible for coordinating patient scheduling and ensuring efficient service delivery. With a focus on patient care, this role offers an opportunity to make a positive impact in the healthcare sector, supporting both patients and staff in a dynamic team environment.

Benefits

Opportunities for professional development

Supportive team environment

Immediate impact on patient care

Qualifications

• Minimum of two years related customer service experience, preferably in healthcare.
• Strong ability to communicate effectively in English; French proficiency is an asset.
• Advanced competency in keyboarding and scheduling software.

Responsibilities

• Engage with patients, families, staff, and funders professionally.
• Handle funder referrals and updates in the EMR.
• Schedule care providers based on client needs and availability.

Skills

Customer Service

Communication

Organizational Skills

Problem Solving

Interpersonal Skills

Education

Secondary School Diploma

Medical Terminology Certificate

Office Administration Diploma

Job description

Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.

Are you passionate about making a difference in patient care? Join our dynamic team as a Client Scheduling Coordinator and be the vital link between patients, families, and healthcare providers!

We are seeking professional individuals with superior customer service skills, a willingness to learn, and an overwhelming drive to showcase their scheduling abilities.

Primary Responsibilities :

• Communicate : Professionally engage with patients, families, staff, and funder organizations
• Process : Quickly handle funder referrals and updates in the EMR (Procura)
• Review : Collaborate with Supervisors, field employees and patients to assess service needs
• Schedule : Assign care providers based on client needs, geographic area, staff skill set and availability
• Coordinate : Ensure consistent caregiver assignments and service delivery
• Notify : Keep patients and staff informed of initial and ongoing schedules
• Utilize : Optimize staff schedules to meet their availability and client care needs
• Document : Maintain accurate records in the EMR
• Resolve : Address patient concerns promptly and follow escalation pathways

Why Join Us?

• Immediate Impact : Make a real difference in the lives of employees, patients and their families
• Supportive Team : Be part of a collaborative and supportive team environment
• Growth : Opportunities for professional development and career growth

Qualifications - External

Education

• Secondary School Diploma
• Completion of a related certificate / diploma such as Medical Terminology or Office Administration is preferred.

Experience and Abilities :

• A minimum of two years related customer service experience, preferably in healthcare
• Proven customer service skills, preferably in healthcare or other high-paced customer service environment
• Strong ability to communicate effectively, both written and orally, in English
• Ability to handle issues and problem solve with tact and diplomacy
• Ability to prioritize and handle multiple demands in a fast-paced environment
• Proven organizational and teamwork skills; able to work independently and prioritize workload
• Positive work and attendance performance essential
• Strong interpersonal skills including demonstrated ability to build rapport and connections
• Advanced competency in keyboarding and scheduling software with a willingness to learn
• French language proficiency will be considered an asset and is a requirement for all Quebec locations

Bayshore is committed to a high quality and safe environment for both our staff and clients / patients. Please speak with the recruiter for Provincial and / or position specific requirements. Medical exemptions or any based upon Human Rights Code criteria will be considered on a case-by-case basis.

At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.”

At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have.

Create a job alert for this search