Customer Service Team Leader

Speculative Application; Montreal; On-site; CAD 40,000 - 55,000; Full time

Job summary

Une entreprise dynamique, spécialisée dans la vente de produits de boulangerie artisanale, recherche un Leader d'équipe Service Client. Cette opportunité à temps plein nécessite une expérience en gestion d'équipe et un fort accent sur la satisfaction client. En votre qualité de leader, vous serez responsable de l'encadrement de votre équipe, de la gestion des opérations de vente et du service à la clientèle, tout en assurant un environnement de travail motivant.

Benefits

Formation continue

Plan d'aide aux employés et à la famille

Jours de congé maladie et vacances flottantes

Réductions sur les achats en magasin

Vêtements de travail fournis

Opportunités d'avancement

Qualifications

• Expérience d'un an dans un poste similaire ou lié au service client.
• Connaissance pertinente des techniques de vente et de service client.
• Autonome, dynamique, et orienté sur la satisfaction client et le travail d'équipe.

Responsibilities

• Surveiller et contrôler le personnel et les activités de la section.
• Gérer l'inventaire de la section et la caisse.
• Maximiser la performance de l'équipe et des ventes.
• Coordonner l'organisation du travail en plusieurs sections du magasin.

Skills

Gestion d'équipe

Service client

Fluent in French

Fluent in English

Job description

Première Moisson manufactures and sells bakery, patisserie and charcuterie products using an artisanal approach and wholesome ingredients. We employ over 1,200 people and have more than 20 bakeries in Quebec and Ontario.

We are currently looking for a Customer Service Team Leader to join our group.

Job status: Permanent - Full time

• Ongoing training
• Employee and Family Assistance Plan - regular full-time employee
• Sick days and floating vacations
• Discounts on in-store purchases
• Work clothes provided
• Opportunities for advancement
• Plus other benefits

Responsibilities:

• Monitor and control the personnel and activities of the section.
• Manage section inventory and cash register.
• Maximize team and sales performance.
• Handle customer requests/special situations.
• Possess in-depth knowledge of all products.
• Coordinate the organization of work in one or more sections of the store.
• Open and/or close the store.
• Ensure the application of product marketing, quality, hygiene and sanitation standards by staff in his/her section.
• Supervise the work of his team and carry out customer service tasks, including cash register.
• Train new employees as needed.
• Replace assistant manager, as needed.

Requirements:

• One year's experience in a similar or customer service-related position
• Relevant knowledge of sales and customer service techniques
• Ability to manage a team of employees
• Fluency in spoken and written French
• Fluency in spoken English (asset)
• Autonomous, dynamic and focused on customer satisfaction and teamwork.

Do you recognize yourself in this description?

Don't wait any longer and send us your resume!

*Please note that only selected candidates will be contacted.

Are you interested in joining our big family but don’t know where to start? Send us a speculative application!