Customer Service Team Lead - Elevate Service & Growth

Peri Group; Bolton; On-site; CAD 65,000 - 75,000; Full time

Benefits offered by this job

Life Insurance

Short-Term Disability

Long-Term Disability

RRSP match

Tuition Reimbursement

Company Bonus

Job summary

Peri Group in Bolton, Ontario is seeking a Customer Service Supervisor to lead a team of Customer Care Administrators. You will coach staff, manage key accounts, and ensure fulfillment accuracy while meeting performance indicators.

The role emphasizes accountability, timely communication with customers, and ongoing process improvement to sustain high-quality service. Salary ranges and benefits support long-term growth and stability.

Qualifications

• Experience leading a team in a customer service or order fulfillment setting.
• Proven ability to inspire, coach, and develop staff to meet service standards.

Responsibilities

• Lead, coach, and mentor the team to achieve high performance.
• Oversee daily workflow, assign tasks, ensure adequate resourcing and coverage.
• Provide guidance, feedback, and training; onboard new team members.
• Ensure invoicing, update orders, and close jobs accurately.
• Serve as escalation point for complex issues and maintain customer satisfaction.

Skills

Leadership

Coaching

Customer service

Order processing

Microsoft Office

Communication

Time management

Problem-solving

Education

Post-secondary degree or diploma

Job description

Peri Group in Bolton, Ontario is seeking a Customer Service Supervisor to lead a team of Customer Care Administrators. You will coach staff, manage key accounts, and ensure fulfillment accuracy while meeting performance indicators.

The role emphasizes accountability, timely communication with customers, and ongoing process improvement to sustain high-quality service. Salary ranges and benefits support long-term growth and stability.