customer service supervisor - retail

HAMILTON AFRICAN CARIBBEAN STORE LTD.; Hamilton; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated individual to manage sales operations effectively. This role involves assigning tasks to sales staff, training new hires, and overseeing inventory management in a fast-paced environment. The ideal candidate will thrive under pressure, demonstrating exceptional organizational skills and a strong commitment to teamwork. If you are passionate about retail and possess the ability to resolve customer issues efficiently, this is the perfect opportunity for you to make a significant impact in a vibrant community setting.

Qualifications

• 3-5 years of experience in a similar role.
• Must be organized and reliable with strong teamwork skills.

Responsibilities

• Assign duties to sales workers and supervise their activities.
• Hire, train staff, and manage inventory effectively.

Skills

Yoruba

Organizational Skills

Reliability

Team Player

Job description

Posted on March 18, 2025 by Employer details HAMILTON AFRICAN CARIBBEAN STORE LTD.

Job details

• Location: Hamilton, ON
• Salary: 35.00 hourly / 30 to 44 hours per week
• Terms of employment: Permanent employment, Full time
• Shifts: Day, Evening, Shift, To be determined, Morning
• Starts as soon as possible
• Source: Job Bank #3260939

Overview

Experience

3 years to less than 5 years

Work must be completed at the physical location. There is no option to work remotely.

• Yoruba

Responsibilities

Tasks

• Assign sales workers to duties
• Hire and train or arrange for training of staff
• Order merchandise
• Authorize return of merchandise
• Establish work schedules
• Sell merchandise
• Prepare reports on sales volumes, merchandising and personnel matters
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Organize and maintain inventory
• Supervise and co-ordinate activities of workers

Supervision

• 3-4 people

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Standing for extended periods

Personal suitability

• Organized
• Reliability
• Team player

Who can apply for this job?

Only apply for this job if:

• You are a Canadian citizen, a permanent or a temporary resident of Canada.
• You have a valid Canadian work permit.

If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.

Advertised until

2025-04-01