customer service supervisor - retail

www.canadainternational.gc.ca - Jobboard; Hamilton; On-site; Full time

Job summary

A leading retail store in Hamilton is seeking a Customer Service Supervisor to oversee sales staff, manage inventory, and ensure customer satisfaction. The ideal candidate will have strong organizational skills and experience in a fast-paced environment. This full-time position offers a competitive hourly wage and requires a secondary school graduation or equivalent.

Qualifications

• 3-5 years of experience in customer service or retail supervision.

Responsibilities

• Assign sales workers to duties and establish work schedules.
• Hire and train staff, resolve customer issues and complaints.
• Organize and maintain inventory, prepare sales reports.

Skills

Attention to detail

Organized

Team player

Dependable

Education

Secondary school graduation or equivalent

Job description

Posted on May 13, 2025 by Employer details HAMILTON AFRICAN CARIBBEAN STORE LTD.

Job details

Customer Service Supervisor - Retail

Location: Hamilton, ON

Salary: $35.00/hour, 30 to 44 hours per week

Employment type: Permanent, Full-time

Start date: As soon as possible

Vacancies: 1

Responsibilities

• Assign sales workers to duties
• Hire and train staff or arrange training
• Order and authorize return of merchandise
• Establish work schedules
• Sell merchandise
• Prepare sales and personnel reports
• Resolve customer issues and complaints
• Organize and maintain inventory
• Supervise and coordinate activities of 3-4 workers

Work conditions and requirements

• Fast-paced environment, work under pressure, tight deadlines
• Attention to detail, standing for extended periods
• Languages: English, Yoruba
• Education: Secondary school graduation or equivalent
• Experience: 3-5 years

Personal qualities

• Organized, reliable, team player, dependable

Additional info

• Work setting: Retail and wholesale store, on-site only
• Supervision: 3-4 people
• Who can apply: Canadian citizens, permanent residents, or temporary residents with valid work permits
• Application deadline: June 12, 2025