customer service supervisor - retail

Western Granite & Stone Ltd.; Calgary; On-site; CAD 52,000 - 72,000; Full time

Job summary

Western Granite & Stone Ltd. in Calgary, Alberta seeks an experienced supervisor to oversee staff, sales, and operations at the physical location.

The role includes staffing decisions, training, scheduling, cash handling, and payroll oversight to ensure smooth daily operations. You will lead merchandising efforts, manage inventories, and generate reports on sales and personnel matters while addressing customer requests and supply issues.

Qualifications

• Supervise staff across teams and shifts to meet store/department targets.
• Lead hiring, onboarding, and training to develop staff capabilities.
• Maintain schedules, assist with payroll, and ensure accurate cash handling.

Responsibilities

• Supervise staff (apprentices, stages hands, design team, etc.)
• Assign sales workers to duties
• Hire and train or arrange for training of staff
• Teach interest or professional development courses
• Authorize payments by cheque
• Order merchandise
• Authorize return of merchandise
• Establish work schedules
• Sell merchandise
• Prepare reports on sales volumes, merchandising and personnel matters
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Organize and maintain inventory
• Supervise and co-ordinate activities of workers
• Manage cashOversee payroll administration
• Conduct performance reviews
• Supervise office and volunteer staff

Skills

Staff supervision

Hiring & training

Scheduling

Cash handling

Payroll administration

Merchandising

Sales

Reporting

Inventory management

Customer service

Education

College/CEGEP

Job description

Overview

Languages

English

Education

• College/CEGEP

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

• Supervise staff (apprentices, stages hands, design team, etc.)
• Assign sales workers to duties
• Hire and train or arrange for training of staff
• Teach interest or professional development courses
• Authorize payments by cheque
• Order merchandise
• Authorize return of merchandise
• Establish work schedules
• Sell merchandise
• Prepare reports on sales volumes, merchandising and personnel matters
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Organize and maintain inventory
• Supervise and co-ordinate activities of workers
• Manage cashOversee payroll administration
• Conduct performance reviews
• Supervise office and volunteer staff

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for youths

• Participates in a government or community program or initiative that supports youth employment
• Offers on-the-job training tailored to youth
• Offers mentorship, coaching and/or networking opportunities for youth
• Provides awareness training to employees to create a welcoming work environment for youth