Customer Service Supervisor - Fishing

Johnson Outdoors Inc.; Yarmouth; On-site; CAD 45,000 - 70,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Kundenservice-Supervisor, der die täglichen Abläufe überwacht und sicherstellt, dass die Kunden zufrieden sind. In dieser Rolle werden Sie ein Team leiten, die Effizienz steigern und die Qualität des Kundenservices gewährleisten. Sie werden die Möglichkeit haben, in einem dynamischen Umfeld zu arbeiten, das Vielfalt und Teamarbeit schätzt. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem Umfeld arbeiten möchten, das Innovation und positive Veränderungen fördert, dann ist dies die perfekte Gelegenheit für Sie.

Benefits

Wettbewerbsfähiges Gehalt

Gewinnbeteiligung

Jährliche Gehaltserhöhungen

Generöse bezahlte Freizeit

Gesundheitsleistungen

Wellness-Programme

Schulungsmöglichkeiten

Rentenpläne

Stipendien

Versicherungsleistungen

Qualifications

• Mindestens 5 Jahre Erfahrung im Kundenservice mit Teamleitung.
• Exzellente Kommunikationsfähigkeiten, sowohl verbal als auch schriftlich.

Responsibilities

• Überwachung der täglichen Kundenservice-Operationen zur Sicherstellung der Effizienz.
• Leitung der täglichen Teamaktivitäten und Priorisierung der Aufgaben.

Skills

Kundenservice Erfahrung

Teamführung

Kommunikationsfähigkeiten

Problemlösungskompetenz

Microsoft Office

Datenbankmanagement

Multitasking

Education

High School Diplom oder Äquivalent

Tools

Microsoft Office

Job description

At Johnson Outdoors, home to some of the world's most innovative outdoor recreation brands, we create amazing outdoor experiences — for adventurers, by adventurers. We are innovators in our industry, transforming how people fish with breakthrough technology. Our brands include Humminbird, Minn Kota, and Cannon, and we connect with our community through Instagram and Facebook.

Based in Racine, Wisconsin, on Lake Michigan, our location offers access to winter sports like skiing and snowmobiling, as well as summer activities such as kayaking, fishing, sailing, and hiking. The area is rich in arts, culture, and dining, and is conveniently close to Milwaukee and Chicago.

What You Will Do:

The Customer Service Supervisor oversees daily customer service operations, ensuring efficiency, quality, and customer satisfaction. Responsibilities include:

1. Managing customer service functions such as order entry, problem resolution, and communication.
2. Ensuring accurate and timely sales order processing and coordinating shipment schedules.
3. Monitoring call quality and efficiency, providing training to enhance service levels.
4. Maintaining database and website accuracy, including product pricing and promotions.
5. Managing workload fluctuations and coordinating proactive customer communication.
6. Handling ISO 9000 documentation and collaborating with internal/external departments.
7. Performing additional duties as assigned.

Supervisory Responsibilities:

1. Leading daily team activities, setting priorities, and managing schedules.
2. Contributing to resource planning, coaching, and performance evaluations.
3. Assisting in hiring, budget planning, and expense control.

Qualifications:

• High school diploma or equivalent.
• Minimum of 5 years customer service experience, including team leadership and resolving complex issues in a consumer products environment.
• Excellent communication skills, both verbal and written.
• Expertise in handling escalated customer concerns and problem-solving.
• Proficiency in Microsoft Office and experience with database and website management.
• Strong organizational, prioritization, and multitasking skills.

Our Culture:

• Entrepreneurial spirit and innovation drive us.
• We focus on our consumers and inspire outdoor engagement.
• We aim to create positive change and value diversity and teamwork.

What You Will Receive:

• Competitive salary, profit sharing, and annual increases.
• Generous paid time off, health benefits, and wellness programs.
• Training opportunities, including tuition assistance.
• Retirement plans, scholarships, and insurance benefits.

Johnson Outdoors is an equal opportunity employer committed to diversity and inclusion. For accommodations during the application process, contact [e-mail].