Customer Service Supervisor

Best Buy Canada; Sault Ste. Marie; On-site; CAD 32,000 - 37,000; Full time

Benefits offered by this job

Employee discounts

Competitive pay

Flexible schedules

Training programs

Job summary

Best Buy Canada in Sault Ste. Marie, ON is hiring a customer service supervisor (operations team lead) to guide a team of specialists and deliver outstanding customer experiences.

You'll motivate, coach, and oversee store KPI performance including revenue, merchandising, inventory health and safety, while maintaining healthy profits. This full-time role offers flexible schedules and a supportive leadership team.

Qualifications

• 2+ years leading a retail team of at least 15 associates.
• 2+ years’ experience managing and reviewing operational expenses and revenue.
• Proven track record of achieving and exceeding sales goals.

Responsibilities

• Motivate and inspire your team to respond to customer concerns and create an amazing customer experience.
• Cultivate an inclusive team and learning culture while having fun!
• Oversee store KPI’s (revenue, merchandising standards, inventory health, health & safety)
• Maintain a healthy profit and loss

Skills

Team leadership

Coaching

Customer service

Store operations

Job description

You’ll love it here! We are hiring immediately for a customer service supervisor , which we call an operations team lead. As a customer service supervisor , you will lead and coach a team of specialists and work together to create an amazing customer experience.

Join us and grow your career with our retail team as a customer service supervisor.

What you’ll do:

• Motivate and inspire your team to respond customer concerns and create an amazing customer experience
• Cultivate an inclusive team and learning culture while having fun!
• Oversee store KPI’s (revenue, merchandising standards, inventory health, health & safety)
• Maintain a healthy profit and loss

What we’re looking for:

• Full-time availability
• 2+ years’ experience leading a retail team of at least 15 associates
• 2+ years’ experience managing and reviewing operational expenses and revenue
• Proven track record of achieving and exceeding sales goals
• Ability to create an inclusive, fun, and safe work environment

Why you’ll love it here:

• Employee discounts on awesome tech
• Competitive compensation and benefits
• Flexible schedules as per business needs
• Supportive leaders who care about you and your wellbeing
• An inclusive, fun, and supportive team who you will quickly call friends
• Training programs to build new and transferable skills and achieve certifications

Join our amazing team!

We are looking for people just like you.

About Best Buy

As Canada’s destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is one of inclusion and recognition. We are committed to always filling our stores across Canada with a diverse and inclusive retail force who are passionate, knowledgeable, and enthusiastic about tech.

Grow your career in development roles (assistant retail manager).

Base pay range

Hourly pay rate: $22.71 - $26.68

This job is eligible for a company performance bonus in addition to the compensation range above.

Pay may vary by province. Pay listed is for the location advertised.

548 Great Northern Road, Sault Ste. Marie, ON P6B 4Z9

This posting is for a vacancy.