Customer Service Supervisor

Best Buy; Sault Ste. Marie; On-site; CAD 32,000 - 37,000; Full time

Benefits offered by this job

Employee discounts

Competitive benefits

Flexible scheduling

Supportive leadership

Inclusive team culture

Training & certifications

Job summary

Best Buy Canada is hiring an operations team lead, acting as a customer service supervisor. You will guide a team to deliver an outstanding customer experience, coach staff, and help drive store performance. A focus on inclusive leadership and coaching is important, with opportunities for certifications and professional growth.

The role is full-time in a retail environment, offering flexible scheduling and a supportive leadership team that values wellbeing and teamwork.

Qualifications

• 2+ years’ experience leading a retail team of at least 15 associates.
• 2+ years’ experience managing and reviewing operational expenses and revenue.
• Proven track record of achieving and exceeding sales goals.
• Ability to create an inclusive, fun, and safe work environment.

Responsibilities

• Motivate and inspire your team to respond customer concerns and create an amazing customer experience.
• Cultivate an inclusive team and learning culture while having fun.
• Oversee store KPI’s (revenue, merchandising standards, inventory health, health & safety).
• Maintain a healthy profit and loss.

Skills

Retail leadership

Budgeting

Sales targets

Inclusive culture

Job description

You’ll love it here! We are hiring immediately for a customer service supervisor, which we call an operations team lead. As a customer service supervisor, you will lead and coach a team of specialists and work together to create an amazing customer experience. Join us and grow your career with our retail team as a customer service supervisor.

What you’ll do:

• Motivate and inspire your team to respond customer concerns and create an amazing customer experience
• Cultivate an inclusive team and learning culture while having fun!
• Oversee store KPI’s (revenue, merchandising standards, inventory health, health & safety)
• Maintain a healthy profit and loss

What we’re looking for:

• Full-time availability
• 2+ years’ experience leading a retail team of at least 15 associates
• 2+ years’ experience managing and reviewing operational expenses and revenue
• Proven track record of achieving and exceeding sales goals
• Ability to create an inclusive, fun, and safe work environment

Why you’ll love it here:

• Employee discounts on awesome tech
• Competitive compensation and benefits
• Flexible schedules as per business needs
• Supportive leaders who care about you and your wellbeing
• An inclusive, fun, and supportive team who you will quickly call friends
• Training programs to build new and transferable skills and achieve certifications

Join our amazing team! We are looking for people just like you.

About Best Buy

As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country!

Our culture is one of inclusion and recognition.

We are committed to always filling our stores across Canada with a diverse and inclusive retail force who are passionate, knowledgeable, and enthusiastic about tech.

Grow your career in development roles (assistant retail manager).

Base pay range

Hourly pay rate: $22.71 - $26.68

This job is eligible for a company performance bonus in addition to the compensation range above.

Pay may vary by province. Pay listed is for the location advertised.

548 Great Northern Road, Sault Ste. Marie, ON P6B 4Z9

This posting is for a vacancy.

At Best Buy Canada, we bring tech to life – and make it fun! We are one of Canada’s largest and most successful retailers, operating the Best Buy, Best Buy Mobile, Best Buy Express, and Geek Squad brands.

We offer consumers a unique shopping experience with the latest technology gadgets, entertainment products, and an expanded assortment of lifestyle products.

We have one of the best work environments in the country!

Our culture is one of inclusivity and belonging and provides employees with an environment where they can bring their whole selves to work.

When you’re part of our team, you’ll get amazing discounts and promotional pricing on everything from TVs and refrigerators to luggage and furniture.

You’ll get a sneak peek at the newest tech devices before they hit the market!

Employment opportunities are available across Canada, including at our Canadian Headquarters (CHQ) in Vancouver, BC, our two distribution centres (one in the west and one in the east), and in many of our retail store locations from coast to coast.

We believe we have the unique opportunity to help customers enrich their lives and pursue their passions with the help of technology.

Join us today! Let’s talk about what’s possible.