Customer Service Specialist CSS

KAG Canada; Saskatoon; On-site; CAD 45,000 - 60,000; Full time

Job summary

KAG Canada is seeking a Customer Service Specialist in Saskatoon to support day-to-day operations through full-cycle customer service duties. This role may evolve into a dispatcher position, requiring strong organizational and communication skills. Join a diverse team with a commitment to safety and employee well-being.

Benefits

Immediate company paid benefit package

RRSP / DPSP matching program

Annual bonus opportunities

Scholarships opportunities for children

Referral reward payments up to $2,000

Qualifications

• Prior dispatch and transportation experience is an asset.
• Ability to prioritize and manage multiple responsibilities.

Responsibilities

• Matching drivers, trucks, and trailers to orders based on load requirements.
• Taking customer orders by phone, email, and fax.
• Communicating with drivers on deviations with planned loads.

Skills

Customer Service

Communication

Organizational Skills

Interpersonal Skills

Problem Solving

Job description

The Kenan Advantage Group Inc., (KAG), is North America’s largest tank truck transporter and logistics provider, delivering energy commodities, specialty products, merchant gases, and food products across the United States, Canada, and Mexico.

Reporting to the Terminal Manager, the Customer Service Specialist (CSS) provides support to the day-to-day Operation in the Saskatoon Terminal through the efficient and professional administration of full-cycle customer service duties as related to our drivers’. This position has the possibility of turning into a dispatcher role.

This schedule will be Monday to Friday, Days.

About the position :

• Matching drivers, trucks, and trailers to orders based on load requirements and qualifications while optimizing fleet resources while monitoring hours of service
• Establishing proper last contents on equipment
• Arranging for equipment to be available for fleet maintenance
• Preparing trailer loading instructions, with proper delivery information
• Communicating with drivers on any deviations with planned loads, routes, weather, changes and ETA's.
• Communicating schedule requests to Assistant Terminal Manager
• Ensuring payload is up to maximum GVW and was loaded as per instructions
• Monitoring total mail and keeping system up to date
• Taking customer orders by phone, email, and fax and entering orders to TMW system and providing confirmation of order to the customer
• Managing Driver Pay Portal

What you bring :

• Prior dispatch and transportation experience is an asset
• Forward-thinker - must be able to plan and foresee potential issues that may require the plan to be adjusted
• Outstanding internal and external customer service and communication skills
• Takes ownership of work responsibilities
• Must have strong organizational and interpersonal skills as well as the ability to work under pressure and meet deadlines
• Ability to prioritize and manage multiple responsibilities and work independently

What’s in it for you :

• Very competitive compensation including immediate company paid benefit package for you and your family
• We offer a wide range of other employee programs and incentives including a RRSP / DPSP matching program, annual bonus opportunities and scholarships opportunities for your children
• Referral reward payments up to $2,000 available per successful hire (certain conditions apply)
• We are a fun team and maintain a family like atmosphere
• We listen to your ideas and give you an opportunity to make changes
• We have an uncompromising commitment to safety and lead by example every day through actively caring about one another

We love diversity! KAG Canada is an equal opportunity employer that embraces diversity in the workplace and equivalently considers applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. We welcome applications from all interested individuals; however only those candidates selected for an interview will be contacted.

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Customer Service Specialist • Saskatoon, SK, CA