Customer Service Specialist - 1FT

Socket.dev; North Battleford; On-site; CAD 42,000 - 56,000; Full time

Job summary

SIGA seeks a skilled Guest Services supervisor to ensure exceptional guest experiences across our casino operations in Saskatchewan.

You will supervise department staff, coordinate shuttle services, coat check, Players Club activities, and on-site entertainment events, and assist with scheduling and performance coaching.

A one-year certificate or diploma in Business Administration, Marketing or a related field is required, plus at least one year of customer service supervisory experience.

Qualifications

• Minimum of one year directly related customer service experience in transportation, hospitality or guest services, including supervision.
• Experience in supervision and training of personnel and assisting with marketing initiatives.

Responsibilities

• Monitor Guest Services responsibilities, processes, policies and standards relating to customer experience.
• Assist with scheduling, staffing, and performance issues.
• Coordinate promotions and on-site entertainment events with Regional Marketing Managers.
• Oversee shuttle and coat check operations and other guest service activities.
• Support reporting, inventory control and department needs.

Skills

Supervision

Staffing

Customer Service

Communication

Education

Certificate/Diploma in Business Administration or Marketing

Job description

This position ensures that the customer-facing services are provided to casino guests by supervising Guest Services department staff and activities.

Responsibilities

Monitor specific Guest Services department responsibilities, processes, procedures and policies. Customer services include: shuttle services, coat check, Players Club and Marketing initiatives. Assist the Regional Marketing Managers with coordination of promotions and on-site entertainment events. Assist department management with scheduling, staffing, and performance issues. Monitor communication policies, procedures and standards relating to customer experience. Administrative responsibilities of reporting, inventory control and department needs. Oversee Convenience Services, such as vehicle maintenance of shuttle fleet, group bookings, advertising schedule and coat check. Participate in other projects and activities as required, in support of customer service initiatives.

Qualifications

Successful completion of a one-year certificate or diploma in Business Administration, Marketing, Human Resources or a related discipline. Minimum of one year directly related customer service experience in the transportation, hospitality or guest services industry, including supervision and training of personnel, and assisting with marketing initiatives.

Why SIGA?

SIGA is a First Nation employer of choice in the province, with a focus on quality of life and an inclusive work environment that embodies a strong sense of belonging for employees. As a non-profit, 100% of our net income goes back to our communities. Since our inception more than 30 years ago, SIGA has returned $1.9 billion back to our beneficiaries.

For the third consecutive year, SIGA is proud to be named a Saskatchewan Top Employer by Canada's Top 100 Employers. Now in its 21st year, Saskatchewan's Top Employers is a special designation that recognizes employers that lead their industries in offering exceptional places to work.

Work Eligibility?

• At least 19 years of age
• Ability to obtain and maintain a Gaming Employee Certificate of Registration from the Saskatchewan Liquor Gaming Authority / Indigenous Gaming Regulators
• You must be legally entitled to work in Canada

Additional Information

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

For more information regarding this competition, or if you require an accommodation or support, please contact the Talent Acquisition Team at [e-mail]

Applicants should note that SIGA does not currently participate in the Saskatchewan Immigrant Nominee Program (SINP) for this type of position and will not support a SINP Job Approval.