Customer Service Specialist

Gee Beauty; Toronto; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Fully paid health benefits

Tip sharing after first three months

Continuous training and development

Monthly team meetings

Monthly product knowledge sessions

Growth opportunities

Job summary

Gee Beauty is seeking a Client Experience Expert to deliver warm, personalized service, manage bookings, and drive product-driven sales in a luxury beauty studio. You will engage clients across in-person, phone, and email channels, while maintaining precise records and supporting a seamless client experience.

The role emphasizes organization, effective communication, and a willingness to learn our product lines and treatments. Weekend availability is required to cover Saturday and Sunday shifts.

Qualifications

• Proven sales experience in beauty or luxury retail.
• Strong organizational abilities and attention to detail.
• Excellent verbal and written communication.
• Comfortable building client relationships and upselling.
• Willingness to learn product lines and services.
• Ability to work weekends.

Responsibilities

• Deliver warm, personalized service in person, on calls, and via email.
• Manage bookings and confirmations with accuracy.
• Drive sales through product recommendations and service education.
• Support targets through outreach and follow-ups.
• Collaborate with service providers to ensure a seamless studio experience.
• Maintain accurate client records and process transactions.

Skills

Sales experience

Organization

Communication

Client relationships

Learning mindset

Weekend availability

Job description

Schedule: Full Time — must be flexible to work both Saturdays and Sundays

Compensation: $50,000 base salary + monthly bonus opportunities + tip sharing following completion of your first three months

Gee Beauty is a luxury beauty destination specializing in advanced skincare, brows, makeup, and elevated client experiences. We are passionate about helping clients look and feel their best through expert advice, personalized recommendations, and exceptional service.

We are looking for an extremely organized, sales-driven Client Experience Expert with strong communication skills and a genuine passion for beauty and client care.

The Role

As a Client Experience Expert, you are an essential part of each client’s experience, from their first inquiry to their next appointment. You will help create a welcoming studio environment, manage bookings with care and precision, and confidently recommend products and services that support each client’s needs.

Your Responsibilities

• Deliver warm, personalized service in person, over the phone, and through email.
• Manage appointment bookings, confirmations, and schedule adjustments with accuracy and attention to detail.
• Drive sales through thoughtful product recommendations and service education.
• Support daily and monthly targets through client outreach, rebooking, and follow-up.
• Work closely with service providers and leadership to support a seamless studio experience.
• Maintain accurate client records and process transactions efficiently.
• Keep the client experience area organized, polished, and ready to welcome clients.
• Take initiative, anticipate needs, and follow through on responsibilities.

What You Bring

• A strong sales background, ideally in beauty, luxury retail, or a service-focused environment.
• Exceptional organization and the ability to manage multiple priorities in a busy studio.
• Strong verbal and written communication skills.
• A confident, warm, and professional approach to building client relationships.
• Accountability, attention to detail, and a collaborative mindset.
• A willingness to learn about our products, treatments, and approach to client care.
• Flexibility to work both days of the weekend.
• Makeup application skills are an added bonus!

What We Offer

• Tip sharing after completion of your first three months.
• Fully paid health benefits.
• Continuous training and development.
• Monthly team meetings.
• Monthly product knowledge sessions.
• The opportunity to grow within a passionate, collaborative beauty business.

We would love to hear from you! Please submit your resume to [e-mail] and a short introduction sharing why you would be a great fit for Gee Beauty’s Client Experience team.