Customer Service Specialist

Kleysen; Calgary; On-site; CAD 40,000 - 55,000; Full time

Job summary

Kleysen is seeking a Full-Time Customer Service Specialist for its Calgary office. The role involves managing customer relationships and logistics, ensuring timely deliveries, and collaborating with internal teams. Ideal candidates will have robust customer service experience and proficiency in Microsoft Office. The position is Monday to Friday, 8 am to 5 pm, with competitive salary and benefits offered.

Benefits

Employee Assistance Plan

Educational Assistance

Life Insurance and AD&D

Profit Share Program

Free parking

Social Club

Qualifications

• Customer service experience in high-volume environments is essential.
• Preferred experience in Transportation, rail, logistics.
• Reliable vehicle required due to office location.

Responsibilities

• Coordinate inbound and outbound deliveries with railways and dispatch teams.
• Identify new revenue opportunities with customers.
• Manage competing priorities in a fast-paced environment.

Skills

Customer service experience

Data entry accuracy

Communication skills

Proficiency in Microsoft Office

Relationship building

Job description

We are currently seeking to fill a Full-Time Customer Service Specialist role in our Distribution Services business unit in Calgary, AB.

Reporting to the Manager, Customer Services, the Customer Service Specialist will work with their portfolio of customers and internal stakeholders to provide timely and efficient transload and transportation solutions. The CSS will coordinate inbound and outbound deliveries with the railways and our Dispatch and Operations teams. The CSS will also leverage their relationship with our customers to identify new revenue opportunities and share those opportunities with our Supply Chain team.

This position will be working a Monday – Friday shift from 8 : 00 am – 5 : 00 pm.

What we are looking for :

• Customer service experience in high-volume, high-accountability environments
• Experience in Transportation, rail, logistics or similar environments preferred
• Experience and accuracy with data entry
• Proficiency in Microsoft Office (excel, word, outlook)
• Comfortable learning and adapting to new systems
• Ability to manage competing priorities in a fast paced, detail focused environment
• Able to build and maintain relationships with both internal and external stakeholders
• Highly developed communication skills
• The successful candidate will require a reliable vehicle as our office is located outside of public transport

Why choose Kleysen?

We provide a competitive salary based on skills and experience, and a full range of benefits including :

• Employee Assistance Plan
• Educational Assistance
• Life Insurance and AD&D
• Profit Share Program
• Free parking
• Social Club – Mix fun with work!

More about us :

Kleysen has been a transportation solution provider for over 90 years. Kleysen is also one of over 40 companies that make up the Mullen Group. We are forever growing, and we are always looking for new skilled employees to add to our team. Our business is driven by the passion, trust, and loyalty that our employees foster with each other and our vision. Other locations include Winnipeg, Calgary, Edmonton, Saskatoon, & Esterhazy, SK!!

We will be recruiting immediately. Any interested applicants should include cover letter with salary expectations and resume to

• Kleysen is an equal opportunity employer and we thank all candidates in advance for their interest in our company however only those selected for an interview will be contacted.

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