Customer Service Advisor

Schnitzer Steel Industries Inc; Calgary; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading company in the recycling industry is seeking a Customer Service Advisor to join their retail sales team. The ideal candidate will demonstrate strong people skills and work collaboratively with peers to meet sales goals, providing exceptional customer service. Responsibilities include promoting safety, engaging with customers, and maintaining store policies. Previous retail experience is preferred but not required. This position provides opportunities for growth and development within the company.

Qualifications

• Good people skills with outgoing friendly positive attitude.
• Able to work retail hours, including weekends and overtime.
• Proficient in automotive part identification.

Responsibilities

• Promote sales and customer service at all times.
• Engage in continuous training and education about company policies.
• Maintain cleanliness and follow janitorial duties as needed.

Skills

People Skills

Teamwork

Customer Service

Safety Minded

Bilingual

Education

High School Diploma or equivalent

Job description

The Customer Service Advisor (CSA) works as part of a retail sales team to provide best in class customer care. The CSA often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist and eventually a store Sales Lead through positive work ethics and evaluations. This is a retail sales position which requires a “can do” selling spirit and the ability to work as a team to meet the store’s sales goals. The CSA will be present during all peak customer traffic periods which could include weekends, sale days, or any other occasion that would generate high customer flow into the store per the specified store schedule. The CSA will promote sales and service to customers. The CSA is expected to maintain the excellent standards of all Pick-n-Pull policies and procedures, while always being pleasant, respectful, and helpful.

Essential Functions :

1. Promote the Pick-n-Pull Safety Culture.

2. Be a team player. Work as a member of the team to help the team achieve its goals.

3. Maintain a high level of integrity.

4. Provide required information to customers as they enter the store. Offer friendly and enthusiastic answers to customer questions.

5. Follow loss prevention, risk control, quality assurance, and proper cash handling procedures at all times.

6. Work as a team towards housekeeping, janitorial, and other duties as assigned by the task list. This can include cleaning tires, carrying batteries, mopping floors, etc.

7. Follow all company policies and procedures.

8. Identify when customer interaction requires assistance from management.

9. Complete sales training and follow the Pick-n-Pull 5 Step Sales Model. Engage in continuous training and education in all areas of the Pick-n-Pull business.

10. Additional duties as assigned.

Qualifications :

1. Must work safely at all times. Follow and promote the Pick-n-Pull Safety Culture. Follow the all safety requirements, including being safety minded and working with your safety buddy at all times.

2. Must have good people skills with an outgoing friendly positive attitude.

3. Able to work retail hours including overtime, weekends and holidays at any store assigned by management within reasonable distance from home store.

4. Must have reliable means of transportation to get you to your scheduled shift.

5. Must be able to read, write, and speak in the English language.

6. Bilingual in Spanish a plus but not required.

7. Be proficient in automotive part / product identification and recognize parts and how they relate to our customer receipts.

8. Follow company dress code policy, maintaining a well groomed, neat appearance so as to create a favorable impression with the customers. (apron, badges, etc)

9. Previous experience in a retail environment preferred but not required.

Radius Recycling is proud to be selected four years in a row as one of the “World’s Most Ethical Companies” and to be recognized for our exceptional values. We promote a workplace free from discrimination and are an Equal Opportunity Employer. We strongly believe that diversity of experience, perspectives, and background will lead to a better culture for our employees, and better products and services for our customers. We cherish our values and encourage everyone to become part of changing the way the world conserves natural resources, supports sustainability, and preserves the environment through recycling.

PLEASE NOTE : The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

All applicants must be 18 years of age or older and all Canada applicants must be 16 years of age or older.

Radius Recycling participates in e-verify for all new hires.

An offer of employment by Radius Recycling or any of its subsidiaries is contingent on the satisfactory completion of a post-offer drug screen and background check.

All new hires must review and sign an Arbitration Agreement. This applies to all non-union employees.

As an Equal Opportunity Employer, Radius Recycling does not discriminate on the basis of race, religion, color, sex, marital status, disability status, national origin or ancestry, veteran status, age, prior industrial injury, sexual orientation, genetic information, or any other protected status under local, state or federal law.