Customer Service Advisor

Radius Recycling, Inc.; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a leading company in recycling as a Customer Service Advisor. You will engage customers, promote sales, and uphold safety and service standards in a vibrant retail environment. Ideal candidates will possess strong people skills, a positive attitude, and a willingness to promote sustainability.

Qualifications

• Must be able to read, write, and speak in English.
• Previous experience in a retail environment preferred but not required.
• Bilingual in Spanish a plus.

Responsibilities

• Provide excellent customer care and promote sales.
• Work as part of a retail sales team to achieve goals.
• Follow company policies for safety and customer interaction.

Skills

People skills

Positive attitude

Safety minded

Team player

Education

High school diploma or equivalent

Job description

Join to apply for the Customer Service Advisor role at Radius Recycling

The Customer Service Advisor (CSA) works as part of a retail sales team to provide best in class customer care. The CSA often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist and eventually a store Sales Lead through positive work ethics and evaluations. This is a retail sales position which requires a “can do” selling spirit and the ability to work as a team to meet the store’s sales goals. The CSA will be present during all peak customer traffic periods which could include weekends, sale days, or any other occasion that would generate high customer flow into the store per the specified store schedule. The CSA will promote sales and service to customers. The CSA is expected to maintain the excellent standards of all Pick-n-Pull policies and procedures, while always being pleasant, respectful, and helpful.

Essential Functions

• Promote the Pick-n-Pull Safety Culture.
• Be a team player. Work as a member of the team to help the team achieve its goals.
• Maintain a high level of integrity.
• Provide required information to customers as they enter the store. Offer friendly and enthusiastic answers to customer questions.
• Follow loss prevention, risk control, quality assurance, and proper cash handling procedures at all times.
• Work as a team towards housekeeping, janitorial, and other duties as assigned by the task list. This can include cleaning tires, carrying batteries, mopping floors, etc.
• Follow all company policies and procedures.
• Identify when customer interaction requires assistance from management.
• Complete sales training and follow the Pick-n-Pull 5 Step Sales Model. Engage in continuous training and education in all areas of the Pick-n-Pull business.
• Additional duties as assigned.

Qualifications

• Must work safely at all times. Follow and promote the Pick-n-Pull Safety Culture. Follow all safety requirements, including being safety minded and working with your safety buddy at all times.
• Must have good people skills with an outgoing friendly positive attitude.
• Able to work retail hours including overtime, weekends and holidays at any store assigned by management within reasonable distance from home store.
• Must have reliable means of transportation to get you to your scheduled shift.
• Must be able to read, write, and speak in the English language.
• Bilingual in Spanish a plus but not required.
• Be proficient in automotive part / product identification and recognize parts and how they relate to our customer receipts.
• Follow company dress code policy, maintaining a well groomed, neat appearance so as to create a favorable impression with the customers.
• Previous experience in a retail environment preferred but not required.

Radius Recycling is proud to be selected four years in a row as one of the “World’s Most Ethical Companies” and to be recognized for our exceptional values. We promote a workplace free from discrimination and are an Equal Opportunity Employer. We strongly believe that diversity of experience, perspectives, and background will lead to a better culture for our employees, and better products and services for our customers. We cherish our values and encourage everyone to become part of changing the way the world conserves natural resources, supports sustainability, and preserves the environment through recycling.

All U.S. applicants must be 18 years of age or older and all Canada applicants must be 16 years of age or older.

Radius Recycling participates in e-verify for all U.S. new hires.

An offer of U.S. employment by Radius Recycling or any of its subsidiaries is contingent on the satisfactory completion of a post-offer drug screen and background check.

All new hires must review and sign an Arbitration Agreement. This applies to all U.S. non-union employees.

As an Equal Opportunity Employer, Radius Recycling does not discriminate on the basis of race, religion, color, sex, marital status, disability status, national origin or ancestry, veteran status, age, prior industrial injury, sexual orientation, genetic information, or any other protected status under local, state or federal law.