Customer Service Pro — Hardware Store, Growth & Perks

Rona Inc.; Ottawa; On-site; CAD 21,000 - 25,000; Full time

Benefits offered by this job

Inclusive environment

Employee discounts

Salary review

Benefits: insurance

Job summary

RONA is seeking a customer service–oriented team member to help customers in-store or by phone, manage special orders, and keep the store well-organized with current promotions. The role emphasizes service quality, product knowledge, and teamwork within a fast-paced retail environment.

Ideal candidates will have customer-focused experience, strong communication, and a willingness to learn. Access to employee discounts, ongoing training, and opportunities for advancement are available.

Qualifications

• Customer-focused approach and commitment to service excellence.
• Ability to learn product information and applications for customer guidance.
• Willingness to participate in training and store promotions.
• Physical capability to lift and stock merchandise as needed.

Responsibilities

• Assist customers with information and product requirements in-store or by phone.
• Prepare special orders, confirm price and delivery details with relevant teams.
• Maintain store presentation, stock levels and signage for current promotions.
• Stay updated on flyers and promotional events to help customers find items.
• Contribute to a smooth-running store through teamwork and training participation.

Skills

Customer service

Sales skills

Communication

Interpersonal skills

Job description

RONA is seeking a customer service–oriented team member to help customers in-store or by phone, manage special orders, and keep the store well-organized with current promotions. The role emphasizes service quality, product knowledge, and teamwork within a fast-paced retail environment.

Ideal candidates will have customer-focused experience, strong communication, and a willingness to learn. Access to employee discounts, ongoing training, and opportunities for advancement are available.