Customer Service Representative - Trench Safety

Finning; Edmonton; On-site; CAD 38,000 - 48,000; Full time

Job summary

Finning Canada in Edmonton, AB is hiring a Customer Service Representative for the Trench Safety team at the rental counter. You will greet customers, process rentals and sales, and coordinate with internal teams to ensure smooth transactions.

This permanent, full-time role (37.5 hours weekly, Monday to Friday) demands strong communication, attention to detail, and the ability to juggle multiple priorities while delivering exceptional service to customers.

Qualifications

• Several years of direct sales and customer service experience.
• Trench Safety industry experience is an asset.
• Underground infrastructure and knowledge around shoring solutions is an asset.
• Strong communication and relationship-building skills.
• Proven ability to deliver exceptional customer service.
• Ability to work in a fast-paced environment and manage competing priorities.
• Strong organizational skills and attention to detail.
• Knowledge of heavy equipment, construction equipment or rental operations is preferred.

Responsibilities

• Provides efficient and effective customer service at the rental counter ensuring company standards are met
• Interfacing with the customers by telephone or in person in a prompt, courteous, business-like manner
• Performs inside sales of all products and services, including rentals that the company offers
• Draws up rental and sales contracts
• Processes equipment returns and closes rental contracts.
• Performs other equipment inquiries through the company’s computerized programming
• Uses and maintains knowledge of the purchase order system.
• Assists in servicing equipment as required
• Keeps paperwork current to insure prompt action on all transactions.

Skills

Direct sales

Customer service

Communication

Relationship building

Fast-paced environment

Organizational skills

Heavy equipment knowledge

Job description

Position Overview:

Our Trench Safety team is looking for a customer-focused Customer Service Representative to join our team in Edmonton. In this role, you will be the first point of contact for customers, providing exceptional service at the rental counter. This is a fast-paced position that requires strong customer service skills, attention to detail, and the ability to manage multiple priorities while supporting customers and internal teams.

Location: Edmonton, AB

Schedule: Monday to Friday | 37.5 hours/week

Company:

Finning Canada

Number of Openings:

1

Worker Type:

Permanent

Job Description:

• Provides efficient and effective customer service at the rental counter ensuring company standards are met
• Interfacing with the customers by telephone or in person in a prompt, courteous, business-like manner
• Performs inside sales of all products and services, including rentals that the company offers
• Draws up rental and sales contracts
• Processes equipment returns and closes rental contracts.
• Performs other equipment inquiries through the company’s computerized programming
• Uses and maintains knowledge of the purchase order system.
• Assists in servicing equipment as required
• Keeps paperwork current to insure prompt action on all transactions.

Qualifications:

• Several years of direct sales and customer service experience
• Trench Safety industry experience is an asset
• Underground infrastructure and knowledge around shoring solutions is an asset
• Strong communication and relationship-building skills
• Proven ability to deliver exceptional customer service
• Ability to work in a fast-paced environment and manage competing priorities
• Strong organizational skills and attention to detail
• Knowledge of heavy equipment, construction equipment or rental operations is preferred

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.