Customer Service Representative (Student role)

Centurion Asset Management Inc.; Calgary; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player in investment and property management is seeking a Customer Service Representative to enhance resident experiences in student housing communities. This role emphasizes relationship development, proactive problem-solving, and exceptional customer service. You'll be part of a dynamic team that values innovation and inclusivity, fostering an environment where your contributions matter. If you are passionate about providing outstanding service and enjoy engaging with diverse communities, this opportunity is perfect for you.

Benefits

Competitive Rewards

Comprehensive Benefits (Medical, Dental, Vision)

Flexible Schedules

Vacation Policies

Gym Discounts

Learning and Development Programs

Mentoring

Referral Programs

Volunteer Opportunities

Discount Cards

Qualifications

• Passion for excellent customer service and exceptional communication skills.
• Strong organizational and multi-tasking abilities are essential.

Responsibilities

• Develop positive relationships with stakeholders and resolve inquiries.
• Conduct unit viewings and assist with applications and move-ins/outs.

Skills

Customer Service

Communication Skills

Organizational Skills

Problem-Solving Skills

Interpersonal Skills

Attention to Detail

Creative Strategic Thinking

Job description

Who We Are

Centurion Asset Management Inc. is a recognized leader in the Investment and Property Management industries. Providing quality investments and housing for all its clients, our experienced team comprised of more than 350 Employees is a core component of Centurion’s success since 2003. Centurion Apartment Real Estate Investment Trust (“REIT”) owns more than 22,000 multi-family apartment units and student housing beds across 46 cities in Canada and the United States. Since day one, our goal has been to provide Residents and their families with clean, safe, and comfortable homes. The REIT offers investors an opportunity to invest in a diversified portfolio of rental apartments and student housing properties, as well as mortgage and equity investments in property developments across Canada and the United States, allowing them to participate in the profits derived from these assets. Centurion Financial Trust (“CFiT”) is an income and growth-oriented trust investing in a diversified portfolio of debt investments, including mortgages, opportunistic real estate developments, and corporate debt, pooling funds to invest in credit opportunities and sharing in the yields and profits.

Our Mission

Our mission is to be recognized as a leading-edge, reputable, multi-disciplinary alternative asset manager. We aim to capitalize on new and innovative investment strategies that align with our mission to Investors. We embrace change, experimentation, innovation, and learning from failures to continually improve, ensuring our success and maintaining our competitive edge.

Our Values

Our core values, summarized by the acronym RISE, are: Respect for our Investors, Residents, Co-workers, Partners, and Communities; Integrity in all our actions; Simplicity in our processes and offerings; and Excellence in delivering exceptional products, services, and workplace environment.

Why Employees Want to Work with Us

We foster an inclusive environment where all employees are valued and supported. Our work culture maximizes potential and offers equal growth opportunities. Perks include: Competitive Rewards; Comprehensive Benefits (Medical, Dental, Vision); Flexible Schedules; Vacation Policies; Summer and Holiday Hours; Learning and Development Programs; Mentoring; Referral Programs; Ergonomic Workstations; Gym Discounts; Internal Communication Platforms; Volunteer Opportunities; Townhall Meetings; Innovation Programs; and Discount Cards.

Overview

Reporting to the Assistant General Manager, the Customer Service Representative is responsible for the professional administration and leasing of a Centurion Property Associates Inc. managed student housing community.

The Customer Service Representative assists current and prospective Residents, conducts unit viewings, and secures leases to maximize value for Centurion Property Associates Inc. and The MARQ.

Responsibilities

• Relationship Development: Develop positive relationships with stakeholders and resolve Resident inquiries proactively and timely.
• Customer Service: Handle inquiries, feedback, complaints with professionalism, escalate issues appropriately, and promote community spirit.
• Ongoing Operations: Answer inquiries, conduct viewings, assist with applications, maintain waiting lists, organize events, assist with move-ins/outs, and report building issues.
• Administration and Reporting: Maintain organized workspace, perform clerical duties, and fulfill other assigned tasks.

Requirements

• A passion for excellent customer service
• Exceptional communication skills
• Strong organizational abilities and multi-tasking skills
• Highly motivated and interpersonal skills
• Knowledge of additional languages is an asset
• Attention to detail and problem-solving skills
• Creative strategic thinking and strong follow-up skills

Centurion Asset Management Inc. | Centurion Property Associates Inc. is an inclusive and equal opportunity employer. We accommodate disability-related needs during the recruitment process upon request, in accordance with the Ontario Human Rights Code.