Customer Service Representative [Retail]

Torstaff; Toronto; On-site; CAD 38,000 - 52,000; Full time

Job summary

Torstaff, a luxury goods retailer in Toronto, seeks a well-presented candidate with excellent communication skills to provide premium customer service and handle full administrative duties related to client relations.

The role focuses on developing client relationships, greeting and serving clients, maintaining accurate client files, and supporting sales and merchandising efforts while upholding high service standards.

Qualifications

• Well presented with excellent communication skills.
• Experience in delivering high-quality customer service.
• Ability to manage administration tasks and data entry.

Responsibilities

• Develop and retain relationships with customers to provide memorable experiences.
• Greet, serve and follow up with clients to ensure satisfaction.
• Create and update client files with accurate information for each client.
• Assist with special projects related to sales, merchandising, and stockroom tasks.
• Maintain high standards of general customer service.

Skills

Excellent communication

Customer service

Relationship building

Administrative support

Job description

Luxury goods retailer located in the Yorkville area of Toronto seeks a well presented candidate with excellent communication skills to cater to a luxury brand following. Full administration duties and follow-up related to customer service.

• Develop and retain relationships with our customers and to provide unique and memorable customer experiences.
• Greet, serve and follow-up with clients
• Create and update client files to accurately input the correct information required for each client
• Work on special projects as required (i.e. set up for sales, merchandising, and stockroom related work when necessary).
• Maintain high standards of general customer service

You would be working with one of the top luxury brands,