Customer Service Representative-Remote (Bilingual: French / English)

Concentrix; Vancouver; Remote; CAD 30,000 - 60,000; Full time

Job summary

An established industry player in customer service solutions is looking for dedicated individuals to join their remote team. This role offers an exciting opportunity to provide exceptional customer support while working from the comfort of your home. You'll engage with customers in both French and English, assisting them with inquiries and technical issues. With a comprehensive benefits package and a culture that values diversity, this position not only promises career growth but also a chance to make a positive impact on customers' experiences. If you're passionate about helping others and thrive in a dynamic environment, this opportunity is perfect for you.

Benefits

Paid training

Performance-based incentives

Comprehensive benefits package

Inclusive company culture

Qualifications

• Fluency in both French and English is essential for this role.
• At least 1 year of customer service experience is required.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.

Skills

Fluent in French

Fluent in English

Customer service experience

Strong computer navigation skills

Multitasking ability

Education

High school diploma or GED

Tools

iOS

MacOS

Job description

Employer Industry: Customer Service Solutions

Why consider this job opportunity:

1. Salary up to $25 per hour
2. Opportunity for career advancement and growth within the organization
3. Work remotely from the comfort of your home
4. Paid training and performance-based incentives
5. Comprehensive benefits package including medical, dental, and vision insurance
6. Inclusive company culture that celebrates diversity and community support

What to Expect (Job Responsibilities):

1. Provide inbound customer support using a call flow guide in the customer’s preferred language
2. Assist customers in resolving basic technical issues
3. Track, document, and retrieve information in databases
4. Maintain knowledge of client products and/or services, such as smartphones and computers
5. Deliver expert customer experiences with a positive attitude

What is Required (Qualifications):

1. Must be fluent in both French and English
2. Minimum of 1 year of customer service experience
3. High school diploma or GED
4. Ability to work in a quiet, distraction-free environment at home
5. Strong computer navigation skills and proficiency in multitasking

How to Stand Out (Preferred Qualifications):

1. Familiarity with iOS and/or MacOS or comparable technology
2. Experience in a fast-paced customer service environment
3. Willingness to learn new technologies and adapt quickly
4. Previous experience with technical support