French Bilingual Benefits Customer Service Representative - remote

Randstad Canada; Toronto; Remote; CAD 80,000 - 100,000; Full time

Job summary

Randstad Canada is seeking a bilingual Call Center and Customer Service Representative to work from home. You will manage inbound calls regarding healthcare benefits, requiring fluency in English and French. This role offers the chance to grow in a vibrant work culture with various rewards and recognized performance.

Benefits

Great work culture and work/life balance

Ongoing coaching and career progression

Performance bonuses

Qualifications

• 2-4 years of customer service experience.
• Ability to pass a criminal background check.
• Experience in HR, Financial, or Healthcare industries preferred.

Responsibilities

• Handling high volume inbound customer calls.
• Answering questions and resolving issues related to benefits.
• Processing transactions such as health enrollments and tax updates.

Skills

Customer Service

Bilingual (English and French)

Computer Navigation Skills

Adaptability

Job description

Randstad is Hiring a Call Center and Bilingual Benefits Customer Service Representative!

Do you want to pursue a career in call center work? Do you enjoy interacting with customers? Are you fluent in English and French? Are you available full-time?

If you answered "yes" to any of these questions, then this opportunity is for you!

This is your chance to work in a top growing call center in Canada, utilize your experience, and enjoy working in a diverse culture!

Position details:

• Start date: June 27, 2025
• Industry: Professional Services (Financial, HR, Healthcare)
• Pay rate: $22.5/hr
• Job title: Call Center and Customer Service Representative (Inbound Calls)
• Location: Work from home
• Hours: Monday - Sunday, 7 AM to 11 PM EST

Benefits include:

• Rapidly growing call center in Canada
• Opportunity to expand your call center/customer service experience
• Great work culture and work/life balance
• Ongoing coaching, career progression, rewards, recognition, performance bonuses, and community involvement

Responsibilities:

• Handling high volume inbound customer calls
• Answering questions, providing education, and resolving issues related to healthcare benefits, retirement plans, leaves of absence, payroll, etc.
• Processing transactions such as health enrollments and tax updates
• Using computer navigation skills to operate various tools and systems
• Creating and updating files, communicating with third parties for research and assistance

Qualifications:

• 2-4 years of customer service experience
• Fluent in English and French
• Good computer and system navigation skills
• Ability to adapt in a fast-paced environment
• Ability to pass a criminal background check
• Experience in HR, Financial, or Healthcare industries preferred

Summary:

If interested, please apply directly on the website or send your resume to [e-mail] with the subject line "Bilingual Benefits Customer Service Representative - Work from home".

Randstad Canada is committed to diversity, equity, and inclusion, and supports accessibility needs throughout the employment process. Please contact [e-mail] for accommodations.