Customer Service Representative- Part-Time

RB Global, Inc.; Saskatoon; Presencial; CAD 22.000 - 28.000; A tiempo parcial

Descripción de la vacante

RB Global, Inc. is seeking a Part-Time Customer Service Representative in Saskatoon, Canada. The role involves assisting customers, handling inquiries, processing payments, and supporting sale day activities.

The ideal candidate has prior in-person customer service experience, comfort with computers, and a positive, team-oriented attitude. You will support cross-department workflows and ensure smooth operations across the auction day.

Formación

• Experience working in-person with customers.
• Able to learn new software and systems.
• Commitment to providing excellent customer service.
• Remain positive and productive in high-pressure situations.

Responsabilidades

• Answer inquiries and provide information to customers.
• Process payments and assist with sale day activities.
• Organize documents and upload them to the web as required.
• Coordinate with departments and customers for necessary paperwork (LOLCs, purge docs).
• Support safety initiatives and team goals.
• Perform other duties as assigned.

Conocimientos

Customer service

Team player

Computer skills

Adaptability

Herramientas

CRM software

Descripción del empleo

Customer Service Representative- Part-Time

The Part-Time Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities.

• Responsible for organizing all keys / organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot. Uploading documents to the web each sale.
• Actively communicate with many different departments and or team’s and customers who sign up equipment when needing documents such as LOLC’s, Purge Documents etc.
• Responsible for processing payments from successful bidders
• Provide customers with information about auxiliary services.
• Ensure that superior customer service is always delivered to all customers.
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers
• Perform other duties as assigned.

Qualifications

• Previous work experience where you worked in-person with customers.
• Experience using computers, and able to learn to use new technology and software.
• A commitment to providing fantastic customer service.
• Able to work well and maintain a positive attitude in high-pressure situations.
• You thrive working as part of team, pitching in wherever you’re needed.

RB Global (NYSE: RBA)

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.