Customer Service Representative- Part-Time

RB Global, Inc.; Brandon; On-site; CAD 21,000 - 30,000; Part time

Job summary

RB Global, Inc. in Brandon, Manitoba is seeking a Part-Time Customer Service Representative to deliver excellent service, answer inquiries, process payments, and support sale day activities.

You will organize documents, coordinate with departments, and learn new software while contributing to safety initiatives and maintaining a collaborative, team-oriented environment. This role requires in-person customer interaction, reliability, and a positive attitude under pressure, with opportunities for

Qualifications

• Experience working in-person with customers.
• Able to learn new technology and software.
• Commitment to fantastic customer service.
• Able to maintain a positive attitude in high-pressure situations.

Responsibilities

• Organize all keys and filing documents by internal coding system and Lot number; upload documents to web for each sale.
• Communicate with multiple departments and customers who sign up equipment when documents are needed (LOLCs, Purge Documents, etc).
• Process payments from successful bidders.
• Provide information about auxiliary services to customers.
• Ensure superior customer service is delivered to all customers.
• Support RB Unreserved Commitment to Safety and team safety responsibilities.

Skills

Customer service experience

Tech-savvy

Team player

Positive attitude

Job description

Customer Service Representative- Part-Time

The Part-Time Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities.

• Responsible for organizing all keys / organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot. Uploading documents to the web each sale.
• Actively communicate with many different departments and or team’s and customers who sign up equipment when needing documents such as LOLC’s, Purge Documents etc.
• Responsible for processing payments from successful bidders
• Provide customers with information about auxiliary services.
• Ensure that superior customer service is always delivered to all customers.
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers
• Perform other duties as assigned.

Qualifications

• Previous work experience where you worked in-person with customers.
• Experience using computers, and able to learn to use new technology and software.
• A commitment to providing fantastic customer service.
• Able to work well and maintain a positive attitude in high-pressure situations.
• You thrive working as part of team, pitching in wherever you’re needed.

RB Global (NYSE: RBA)

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.