Customer Service Representative- Part-Time

RB Global Inc.; Canada; On-site; CAD 21,000 - 28,000; Part time

Job summary

RB Global in Canada is seeking a Part-Time Customer Service Representative to deliver exceptional service, handle inquiries, process payments, and assist with sale day activities. You will work closely with bidders and customers to ensure accuracy and satisfaction.

The role emphasizes teamwork, adaptability to new technology, and maintaining a positive demeanor in a fast-paced environment. This position is open to individuals who value safety and collaborative support across our operations.

Qualifications

• Previous work experience where you worked in-person with customers.
• Experience using computers, and able to learn to use new technology and software.
• Excellent keyboarding skills for data entry.
• A commitment to providing fantastic customer service.
• Able to work well and maintain a positive attitude in high-pressure situations.
• A friendly, outgoing, patient personality.
• You thrive working as part of team, pitching in wherever you're needed.

Responsibilities

• Processing payments from successful bidders.
• Provide customers with information about auxiliary services.
• Ensure that superior customer service is always delivered to all customers.
• Actively support RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers
• Perform other duties as assigned.

Skills

In-person customer service

Computer & software use

Data entry keyboarding

Customer service excellence

Positive attitude under pressure

Friendly, outgoing demeanor

Team player mindset

Job description

Description

The Part-Time Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities.

Qualifications

• Previous work experience where you worked in-person with customers.
• Experience using computers, and able to learn to use new technology and software.
• Excellent keyboarding skills for data entry.
• A commitment to providing fantastic customer service.
• Able to work well and maintain a positive attitude in high-pressure situations.
• A friendly, outgoing, patient personality.
• You thrive working as part of team, pitching in wherever you're needed.

Responsibilities

• Responsible for processing payments from successful bidders
• Provide customers with information about auxiliary services.
• Ensure that superior customer service is always delivered to all customers.
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers
• Perform other duties as assigned.

Employer

RB Global (NYSE: RBA)

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company's marketplace brands include Ritchie Bros., the world's largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global's portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers' management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

EEO Information

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws.

This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located.

Candidate selection is made by Talent Acquisition.